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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308165 ↗ ServiceMax

Hamilton Medical • FCO • PC

📍 Hamilton Medical — 201 Edison Way, Reno NV, 89502

Oct 7, 2025 → Oct 11, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (53 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Oct 11, 2025)
▶ Clock Running
Status: Created
Oct 7 → Oct 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 7 → Oct 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 7 → Oct 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Tech On Site
Oct 7 → Oct 11, 2025
3 business days (counted)
Running total: 3 of ? biz days used
Created: Oct 7, 2025 Completed: Oct 11, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 7 → Oct 7 Created ▶ Running 0 0
Oct 7 → Oct 7 Ready for Scheduling ▶ Running 0 0
Oct 7 → Oct 7 Scheduled ▶ Running 0 0
Oct 7 → Oct 11 Tech On Site ▶ Running 3 3
Dispatch 0.0d
Coordinators 0.4d
Field Work 3.2d
Billing 2.7d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.4 days
Field Work
3.2 days
Over SLA
Billing
2.7 days
Over SLA
Created: Oct 7, 2025 Due: Dec 31, 2025 Completed: Oct 11, 2025 (81 days early)
📅
3.6 days Total Age
⏱️
3.2d in Tech On Site Longest Stage
🔄
8 transitions Status Changes
⚠️
4.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 148 days old
🚨
Primary Delay 3.2 days stuck in "Tech On Site"
⏱️
Total Delay 4.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Scheduled
0.1d / 2.0d SLA
Tech On Site
3.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
2.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/07/2025 RArnold- dispatching to Marvin

🔧 Work Performed
10/07/2025 - MR - NCR-00446 completed. [14604]. Replaced C6 VU ESM board PN 10144626 per replacement procedure and service manual. All tests passed. Device returned to use.
🔍 Technician Findings
Implemented FSCA-2025-06-04.
⚠️ Problem Description
ESM- Board Replacement
📄 Description
Hamilton Medical C6 Ventilator
📞 Call Description
Hamilton C6 FCO FSCA-2025-06-04

Timeline

📋
▶
2 Work Order Created Oct 7, 2:51 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Oct 7, 5:18 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-10-07T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2h 26m
🔧
Status: Tech On Site by Marvin Rivas Oct 7, 6:26 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 8m
⏱️
▶
2 Labor Added Oct 8, 12:37 AM
Labor Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Oct 8, 12:42 AM
Type: Labor
Status: Open
Qty: 0.5
⏳ 3.0 business days
✔️
▶
2 Status: Completed Oct 11, 10:48 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Marvin Rivas
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Oct 15, 2:40 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 3h
⏳ 3.0 business days
📨
▶
2 Status: Invoice Pending Oct 17, 5:25 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 0.9 business days
🧾
Invoice Created Oct 20, 12:35 AM
Invoice Number: SM-244104

Bottlenecks

Tech On Site
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Marvin Rivas
Scheduled
Oct 7, 8:00 AM
Created
Oct 7, 2:51 PM
Invoice #
SM-244104

Work Details (4)

Name Type Status Qty Amount Date
WL-02962938 Labor Open 2 $250.00 Oct 8, 12:37 AM
WL-02962939 Expenses Open 1 $279.06 Oct 8, 12:39 AM
WL-02962940 Expenses Open 1 $0.00 Oct 8, 12:39 AM
WL-02962941 Labor Open 0.5 $0.00 Oct 8, 12:42 AM

Details