Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308305 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 COREWELL HEALTH GERBER HOSPITAL — 212 S SULLIVAN AVE, FREMONT MI, 49412-1548

Oct 8, 2025 → Oct 15, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 18, 2025
✓ SLA Met (2 biz days early)
Active: 4 biz days
🕐 Clock stopped: Invoiced (Oct 15, 2025)
▶ Clock Running
Status: Created
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Oct 8 → Oct 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Oct 9 → Oct 15, 2025
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Completed
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 4 of ? biz days used
Created: Oct 8, 2025 Invoiced: Oct 15, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 8 → Oct 8 Created ▶ Running 0 0
Oct 8 → Oct 9 Ready for Scheduling ▶ Running 1 1
Oct 9 → Oct 15 Scheduled ▶ Running 3 4
Oct 15 → Oct 15 Completed ▶ Running 0 4
Dispatch 2.8d
Coordinators 6.0d
Billing 0.3d
✓ SLA Met
Dispatch
2.8 days
Over SLA
Coordinators
6.0 days
Over SLA
Billing
0.3 days
Created: Oct 8, 2025 Due: Oct 18, 2025 Completed: Oct 15, 2025 (3 days early)
📅
5.0 days Total Age
⏱️
12.2d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
16.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
20 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Oct 13, 2025
Visit 2 Oct 14, 2025
Visit 3 Oct 15, 2025

AI Analysis

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Completed with significant delays
Invoiced • 147 days old
🚨
Primary Delay 12.2 days stuck in "Closed"
⏱️
Total Delay 16.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Scheduled
4.0d / 2.0d SLA
Closed
12.2d / 1.0d SLA
L2 Screening
2.8d / 1.0d SLA
L2 Review
0.1d
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/09/2025 DMalloy - Verified delivery of devices. Dispatched for FSE Paul to be onsite on next week Monday, 10/13/2025. 

🔧 Work Performed
Install qty-3 Panda Bed warmers. All required tests passed.
🔍 Technician Findings
nr
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25349124SA,PBW25349126SA,PBW25349125SA Scale serial number(s): P311209L,P311208L,P311207L *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
GEHC MIC Install - 3 PANDA

Timeline

📋
▶
2 Work Order Created Oct 8, 12:22 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Allison Belyea
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
4 Technician Assigned Oct 9, 11:43 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-10-13T04:00:00.000+0000, 2025-10-13T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 23h 21m
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-10-13T12:00:00.000+0000
⏳ 2.0 business days
💵
Expenses Added Oct 10, 4:05 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
⏱️
5x Labor Added Oct 13, 6:02 PM
Type: Labor, Travel
Status: Open
Qty: 6, 2, 0.5, 330, 1
⏳ 1.0 business days
⏱️
5x Labor Added Oct 14, 6:50 PM
Type: Labor, Travel
Status: Open
Qty: 0.25, 8, 0.5, 1
⏱️
2x Labor Added Oct 15, 4:00 PM
Type: Labor, Travel
Status: Open
Qty: 6.5, 340
💵
5x Expenses Added Oct 15, 4:26 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Oct 15, 6:16 PM
Type: Labor
Status: Open
Qty: 2.25
✔️
Status: Completed by Paul Mccormish Oct 15, 6:22 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 6h, 0m
🚨 12.7 business days
⏱️
▶
2 Labor Added Oct 31, 1:31 PM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 15d 19h
⏳ 3.0 business days
👀
Status: L2 Review by Sean Currie Nov 4, 10:13 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 3d 21h
📄
Status: Ready to Bill by Allison Belyea Nov 4, 10:54 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 40m
📨
Status: Invoice Pending by Timothy Amburgey Nov 4, 1:22 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 27m, 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 6, 12:40 PM
Invoice Number: SM-245567

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.6 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 12.2 business days (threshold: 1.0 business days)
Exceeded by 11.2 business days
L2 Screening
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Paul Mccormish
Scheduled
Oct 13, 8:00 AM
Created
Oct 8, 12:22 PM
Invoice #
SM-245567

Work Details (20)

Name Type Status Qty Amount Date
WL-02966818 Expenses Open 1 $0.00 Oct 10, 4:05 PM
WL-02969066 Labor Open 6 $450.00 Oct 13, 6:02 PM
WL-02969067 Labor Open 2 $180.00 Oct 13, 6:02 PM
WL-02969068 Labor Open 0.5 $0.00 Oct 13, 6:02 PM
WL-02969069 Travel Open 330 $0.00 Oct 13, 6:02 PM
WL-02969070 Travel Open 1 $0.00 Oct 13, 6:02 PM
WL-02970553 Labor Open 0.25 $0.00 Oct 14, 6:50 PM
WL-02970554 Labor Open 8 $360.00 Oct 14, 6:50 PM
WL-02970555 Labor Open 0.5 $0.00 Oct 14, 6:50 PM
WL-02970556 Travel Open 1 $0.00 Oct 14, 6:50 PM
WL-02970557 Travel Open 1 $0.00 Oct 14, 6:50 PM
WL-02971772 Labor Open 6.5 $250.00 Oct 15, 4:00 PM
WL-02971775 Travel Open 340 $0.00 Oct 15, 4:01 PM
WL-02971833 Expenses Open 1 $0.00 Oct 15, 4:26 PM
WL-02971834 Expenses Open 1 $0.00 Oct 15, 4:26 PM
WL-02971835 Expenses Open 1 $0.00 Oct 15, 4:26 PM
WL-02971836 Expenses Open 1 $157.94 Oct 15, 4:26 PM
WL-02971837 Expenses Open 1 $157.94 Oct 15, 4:26 PM
WL-02972020 Labor Open 2.25 $0.00 Oct 15, 6:16 PM
WL-02991759 Labor Open 0.016666666666667 $38.00 Oct 31, 1:31 PM

Details