Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308306 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 St Francis Hospital — 2122 Manchester Expressway, Columbus GA, 31904

Oct 8, 2025 → Oct 9, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 16, 2025
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 9, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Oct 8 → Oct 9, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
Created: Oct 8, 2025 Completed: Oct 9, 2025
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 8 → Oct 8 Created ▶ Running 0 0 / 5
Oct 8 → Oct 8 Ready for Scheduling ▶ Running 0 0 / 5
Oct 8 → Oct 9 Assigned ▶ Running 1 1 / 5
Dispatch 0.0d
Coordinators 2.0d
Field Work 0.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.0 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Oct 8, 2025 Due: Oct 15, 2025 Completed: Oct 9, 2025 (6 days early)
📅
2.0 days Total Age
⏱️
1.7d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
1.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 147 days old
🚨
Primary Delay 1.7 days stuck in "Closed"
⏱️
Total Delay 1.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Assigned
1.5d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
tech could not close same day due to tech not being able to access salesforce
🔧 Work Performed
removed obstruction from fowler section and tested bed functions returned bed to service
🔍 Technician Findings
bed had a pillow stuck under fowler section and would not let fowler move up no physical damage was done
⚠️ Problem Description
repair request HOB not working Lancara, Kenneth
📄 Description
FL28EX GoBed II

Timeline

📋
▶
2 Work Order Created Oct 8, 12:22 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 8, 4:17 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 55m
⏱️
▶
3 2x Labor Added Oct 9, 2:43 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Kenneth Lancara
From: Assigned
To: Completed
Duration in Previous: 22h 25m
🏁
Status: Closed by Kenneth Lancara
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Oct 10, 11:28 AM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 43m
📨
▶
2 Status: Invoice Pending Oct 10, 12:49 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
⏳ 1.0 business days
🧾
Invoice Created Oct 13, 12:14 PM
Invoice Number: SM-243370

Bottlenecks

Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.7 business hours
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Oct 8, 12:22 PM
Invoice #
SM-243370

Work Details (2)

Name Type Status Qty Amount Date
WL-02965243 Labor Open 0.5 $0.00 Oct 9, 2:43 PM
WL-02965244 Labor Open 1.5 $0.00 Oct 9, 2:43 PM

Details