Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308422 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 GULF BREEZE HOSPITAL PENSACOLA — 1110 GULF BREEZE PKWY OFC, Pensacola FL, 32561

Oct 8, 2025 → Oct 8, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 16, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 8, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Oct 8, 2025 Completed: Oct 8, 2025
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 8 → Oct 8 Created ▶ Running 0 0 / 5
Oct 8 → Oct 8 Ready for Scheduling ▶ Running 0 0 / 5
Oct 8 → Oct 8 Assigned ▶ Running 0 0 / 5
Oct 8 → Oct 8 Tech On Site ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.3d
Field Work 0.0d
Billing 49.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.3 days
Field Work
0.0 days
Billing
49.2 days
Over SLA
Created: Oct 8, 2025 Due: Oct 15, 2025 Completed: Oct 8, 2025 (7 days early)
📅
0.3 days Total Age
⏱️
49.0d in Billing Review Longest Stage
🔄
8 transitions Status Changes
⚠️
47.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 147 days old
🚨
Primary Delay 49.0 days stuck in "Billing Review"
⏱️
Total Delay 47.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Billing Review
49.0d / 2.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10.9.25 Hshaw - moved WO to BR. chat JJohnson to clarify if WO is billable

🔧 Work Performed
Repair Service
🔍 Technician Findings
Repair Service, no notes stating issues, check all functions
⚠️ Problem Description
Request Repair Service, no notes stating issues, check all functions Cogdill, Kevin
📄 Description
Linet Eleganza 5 Positionable Bed for Intensive Care

Timeline

📋
▶
2 Work Order Created Oct 8, 3:06 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 8, 4:17 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 10m
🔧
▶
4 Status: Tech On Site Oct 8, 5:45 PM
Status: Tech On Site → Labor Added → Status: Completed → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.25
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site
To: Completed
Duration in Previous: 2m
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
💵
Status: Billing Review by Hannah Shaw Oct 9, 10:41 AM
From: Closed
To: Billing Review
Duration in Previous: 16h 53m
🚨 49.0 business days
📄
Status: Ready to Bill by Hannah Shaw Dec 22, 2:38 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 74d 4h
📨
Status: Invoice Pending by Hannah Shaw Dec 22, 4:16 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 37m, 0m
🧾
Invoice Created Dec 23, 8:00 AM
Invoice Number: SM-249776

Bottlenecks

Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
Billing Review
Duration: 49.0 business days (threshold: 2.0 business days)
Exceeded by 47.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Oct 8, 3:06 PM
Invoice #
SM-249776

Work Details (1)

Name Type Status Qty Amount Date
WL-02963975 Labor Open 1.25 $0.00 Oct 8, 5:47 PM

Details