📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414
Oct 8, 2025 → Feb 12, 2026
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 16, 2025
✗ SLA Missed (9 biz days late)
Active: 14 biz days
Paused: 71 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 13, 2026)
SLA Target
▶ Clock Running
Status: Created
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
⏸55d
⏸ Clock Paused
Status: Awaiting Parts
Oct 8 → Dec 31, 2025
55 business days (not counted)
12d
▶ Clock Running
Status: Assigned
Dec 31 → Jan 20, 2026
12 business days (counted)
Running total: 12 of 5 biz days used
⏸16d
⏸ Clock Paused
Status: Awaiting Parts
Jan 20 → Feb 11, 2026
16 business days (not counted)
▶ Clock Running
Status: Reschedule
Feb 11 → Feb 13, 2026
2 business days (counted)
Running total: 14 of 5 biz days used
Created: Oct 8, 2025Completed: Feb 13, 2026
Business Days Used14 / 5
05d budget+9d over
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 8 → Oct 8
Created
▶ Running
0
0 / 5
Oct 8 → Oct 8
Ready for Scheduling
▶ Running
0
0 / 5
Oct 8 → Dec 31
Awaiting Parts
⏸ Paused
55
—
Dec 31 → Jan 20
Assigned
▶ Running
12
12 / 5
Jan 20 → Feb 11
Awaiting Parts
⏸ Paused
16
—
Feb 11 → Feb 13
Reschedule
▶ Running
2
14 / 5
Dispatch0.0d
Material Management72.1d
Coordinators14.6d
Billing0.3d
✗ SLA Missed
Dispatch
0.0 days
Material Management
72.1 days
Over SLA
Coordinators
14.6 days
Over SLA
Billing
0.3 days
Created: Oct 8, 2025
Due: Oct 15, 2025
Completed: Feb 13, 2026 (120 days late)
📅
84.9 daysTotal Age
⏱️
55.5d in Awaiting PartsLongest Stage
🔄
9 transitionsStatus Changes
⚠️
85.5d overTotal Delay
📦
2 orders, 0 quotesParts & Quotes
📝
16 linesWork Details
🚩
3 visitsOn-Site Trips
📋
CoordinatorScheduling
🚩
3 On-Site Visits
(1 reschedule)
3 on-site visits — why were multiple trips needed?
Visit 1Oct 8, 2025
Visit 2Feb 9, 2026
Visit 3Feb 12, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 147 days old
🚨
Primary Delay55.5 days stuck in "Awaiting Parts"
⏱️
Total Delay85.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Awaiting Parts
72.1d / 3.0d SLA
Assigned
12.4d / 0.5d SLA
Reschedule
2.1d / 2.0d SLA
Closed
8.4d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
2/9: replaced head end jack assembly - awaiting foot end jack assembly
2/12: replaced foot end jack, gatch valve body and side linkage - cycle tested unit - returned to service
🔍Technician Findings
Head end HiLo jack leaking.
Found foot end jack leaking.
2/12: found gatch valve body and side linkage inop
⚠️Problem Description
Requested by Joe Evans: Head cylinder leaking
📄Description
Stryker 1115 Big Wheel Prime Series Stretcher
Timeline
📋
▶
2
Work Order Created Oct 8, 3:08 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
⏱️
▶
2
3x Labor Added Oct 8, 3:49 PM
3x Labor Added → Parts Requested
📦
Parts Requested
Order:00083191
Status:Closed
📦
Status: Awaiting Parts by Joe EvansOct 8, 3:54 PM
From:Ready for Scheduling
To:Awaiting Parts
Duration in Previous:43m
🚨48.0 business days
📦
Parts Requested Dec 18, 10:55 AM
Order:00086979
Status:Closed
⚠️9.0 business days
🔩
2x Parts Added Dec 31, 1:24 PM
Type:Parts, Expenses
Status:Open
Qty:1
👷
▶
2
Technician Assigned Dec 31, 3:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mark Franks
From:Awaiting Parts
To:Assigned
Duration in Previous:84d 0h
⚠️9.0 business days
🔩
2x Parts Added Jan 13, 1:21 PM
Type:Parts, Expenses
Status:Open
Qty:1
⚠️5.0 business days
📦
Status: Awaiting Parts by Mark FranksJan 20, 2:33 PM
From:Assigned
To:Awaiting Parts
Duration in Previous:19d 22h
⏳3.0 business days
💵
Expenses Added Jan 22, 8:03 PM
Type:Expenses
Status:Open
Qty:1
🚨12.5 business days
⏱️
3x Labor Added Feb 9, 3:23 PM
Type:Labor, Travel
Status:Open
Qty:0.75, 1.75, 24
⏳3.0 business days
💵
▶
2
Expenses Added Feb 11, 12:51 PM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by MELISSA BARRETT
From:Awaiting Parts
To:Reschedule
Duration in Previous:21d 22h
⏳2.0 business days
⏱️
▶
2
4x Labor Added Feb 12, 9:36 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From:Reschedule, Completed
To:Completed, Closed
Duration in Previous:1d 8h, 0m
⚠️8.3 business days
📄
Status: Ready to Bill by Hannah ShawFeb 25, 10:24 PM
From:Closed
To:Ready to Bill
Duration in Previous:13d 0h
📨
▶
2
Status: Invoice Pending Feb 26, 12:26 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created Feb 26, 8:00 AM
Invoice Number:SM-254919
Bottlenecks
Awaiting Parts
Duration: 55.5 business days (threshold: 3.0 business days)
Exceeded by 52.5 business days
Assigned
Duration: 12.4 business days (threshold: 4.0 business hours)
Exceeded by 11.9 business days
Awaiting Parts
Duration: 16.6 business days (threshold: 3.0 business days)
Exceeded by 13.6 business days
Reschedule
Duration: 2.1 business days (threshold: 2.0 business days)
Exceeded by 0.8 business hours
Closed
Duration: 8.4 business days (threshold: 1.0 business days)