📍 Emory Long Term Acute Care Hospital — 450 N Candler St, Decatur GA, 30030
Oct 8, 2025 → Nov 12, 2025
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 16, 2025
✗ SLA Missed (18 biz days late)
Active: 23 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 12, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
23d
▶ Clock Running
Status: Assigned
Oct 8 → Nov 12, 2025
23 business days (counted)
Running total: 23 of 5 biz days used
Created: Oct 8, 2025Completed: Nov 12, 2025
Business Days Used23 / 5
05d budget+18d over
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 8 → Oct 8
Created
▶ Running
0
0 / 5
Oct 8 → Oct 8
Ready for Scheduling
▶ Running
0
0 / 5
Oct 8 → Nov 12
Assigned
▶ Running
23
23 / 5
Dispatch0.0d
Coordinators23.6d
Billing0.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
23.6 days
Over SLA
Billing
0.3 days
Created: Oct 8, 2025
Due: Oct 15, 2025
Completed: Nov 12, 2025 (27 days late)
📅
23.6 daysTotal Age
⏱️
23.5d in AssignedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
23.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1Oct 8, 2025
Visit 2Oct 22, 2025
AI Analysis
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Completed with significant delays
Invoiced • 147 days old
🚨
Primary Delay23.5 days stuck in "Assigned"
⏱️
Total Delay23.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
23.5d / 0.5d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/12/25 MFranks - 11/12/25 MFranks - Bed contract at this facility ended on 10/31/25. A PO was never issued by GE and we no longer have access to the equipment.
10/8/25 - Tgifford; Awaiting PO
🔧Work Performed
11/12/25 MFranks - Bed contract at this facility ended on 10/31/25. A PO was never issued by GE and we no longer have access to the equipment.
🔍Technician Findings
The left side of the footboard assembly has been broken off due to physical damage; replacement required.
⚠️Problem Description
Requested by Torre Gifford: Damaged footboard assembly. (out-of-scope)
📄Description
Bed, Electric
WORD_X
WO-01308429
Oct 22, 2025
Timeline
📋
▶
2
Work Order Created Oct 8, 3:10 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Oct 8, 4:18 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 7m
⏱️
3x Labor Added Oct 8, 6:51 PM
Type:Labor, Travel
Status:Open
Qty:1.25, 31
⚠️9.6 business days
⏱️
▶
2
2x Labor Added Oct 22, 8:59 PM
2x Labor Added → Travel Added
🚗
Travel Added
Type:Travel
Status:Open
Qty:31
🚨14.4 business days
✔️
Status: Completed by Mark FranksNov 12, 1:29 PM
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:34d 22h, 0m
📄
Status: Ready to Bill by Hannah ShawNov 13, 10:59 AM
From:Closed
To:Ready to Bill
Duration in Previous:21h 29m
📨
▶
2
Status: Invoice Pending Nov 13, 1:37 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳2.0 business days
🧾
Invoice Created Nov 14, 4:16 PM
Invoice Number:SM-246436
Bottlenecks
Assigned
Duration: 23.5 business days (threshold: 4.0 business hours)
Exceeded by 23.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)