Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308433 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 NYS DHSES Stockpiles — 2 Van Buren Blvd Bldg 10 Bay 3, Guilderland Center NY, 12085

Oct 8, 2025 → Oct 11, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (302 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Oct 11, 2025)
1d
▶ Clock Running
Status: Created
Oct 8 → Oct 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Oct 9 → Oct 11, 2025
1 business day (counted)
Running total: 2 of ? biz days used
Created: Oct 8, 2025 Completed: Oct 11, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 8 → Oct 9 Created ▶ Running 1 1
Oct 9 → Oct 11 Scheduled ▶ Running 1 2
Dispatch 1.6d
Coordinators 2.0d
Billing 1.4d
✓ SLA Met
Dispatch
1.6 days
Over SLA
Coordinators
2.0 days
Billing
1.4 days
Over SLA
Created: Oct 8, 2025 Due: Dec 31, 2026 Completed: Oct 11, 2025 (446 days early)
📅
2.6 days Total Age
⏱️
2.8d in 07e-Partial Project Longest Stage
🔄
6 transitions Status Changes
⚠️
1.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
19 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Oct 8, 2025
Visit 2 Oct 9, 2025
Visit 3 Oct 10, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 147 days old
🚨
Primary Delay 2.8 days stuck in "07e-Partial Project"
⏱️
Total Delay 1.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.6d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.8d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/09/2025 - On Demand WO - dispatched to FSE

10/08/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01307827) -No follow up notes -


-No previous notes -

🔧 Work Performed
Region 4 TpC EV300 FCO86600081
🔍 Technician Findings
none
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Oct 8, 3:22 PM
Work Order: WO-01308433
Type: FCO
Priority: PC
⏱️
Labor Added Oct 8, 8:17 PM
Type: Labor
Status: Open
Qty: 3.25
⏱️
3x Labor Added Oct 8, 8:28 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 0.5, 10
👷
▶
3 Technician Assigned Oct 9, 11:55 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-10-09T18:30:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 20h 32m
⏳ 2.0 business days
⏱️
6x Labor Added Oct 10, 3:28 PM
Type: Labor
Status: Open
Qty: 0.5, 1.5, 3, 2.5
🚗
2x Travel Added Oct 10, 3:36 PM
Type: Travel
Status: Open
Qty: 10
💵
6x Expenses Added Oct 10, 3:54 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 248
✔️
▶
2 Status: Completed Oct 11, 5:26 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Rodney Charles
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 1.0 business days
⏱️
Labor Added Oct 14, 1:17 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 14, 1:23 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 7h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 16, 5:08 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 3h
💰
Status: Invoiced by Josh Longway Oct 17, 4:02 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 54m
⚠️ 6.0 business days
🧾
Invoice Created Oct 24, 7:56 PM
Invoice Number: SM-243994

Bottlenecks

Entered
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Rodney Charles
Scheduled
Oct 9, 2:30 PM
Created
Oct 8, 3:22 PM
Invoice #
SM-243994

Work Details (19)

Name Type Status Qty Amount Date
WL-02964203 Labor Open 3.25 $237.50 Oct 8, 8:17 PM
WL-02964219 Labor Open 1.5 $0.00 Oct 8, 8:28 PM
WL-02964220 Labor Open 0.5 $155.00 Oct 8, 8:28 PM
WL-02964221 Travel Open 10 $0.00 Oct 8, 8:28 PM
WL-02966696 Labor Open 0.5 $0.00 Oct 10, 3:28 PM
WL-02966697 Labor Open 1.5 $237.50 Oct 10, 3:28 PM
WL-02966698 Labor Open 3 $237.50 Oct 10, 3:28 PM
WL-02966699 Labor Open 2.5 $237.50 Oct 10, 3:28 PM
WL-02966700 Labor Open 0.5 $465.00 Oct 10, 3:28 PM
WL-02966701 Labor Open 5 $0.00 Oct 10, 3:28 PM
WL-02966721 Travel Open 10 $0.00 Oct 10, 3:36 PM
WL-02966722 Travel Open 10 $0.00 Oct 10, 3:36 PM
WL-02966748 Expenses Open 1 $0.00 Oct 10, 3:54 PM
WL-02966749 Expenses Open 1 $0.00 Oct 10, 3:54 PM
WL-02966750 Expenses Open 1 $0.00 Oct 10, 3:54 PM
WL-02966751 Expenses Open 1 $0.00 Oct 10, 3:54 PM
WL-02966752 Expenses Open 1 $0.00 Oct 10, 3:54 PM
WL-02966753 Travel Open 248 $0.00 Oct 10, 3:54 PM
WL-02969920 Labor Open 0.016666666666667 $152.00 Oct 14, 1:17 PM

Details