Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308453 ↗ ServiceMax

Direct Fairways • Monthly Annuity • PSM

📍 EMSAR - Production / Direct Fairways — 270 Davids Dr, Wilmington OH, 45177

Oct 8, 2025 → Oct 9, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✓ SLA Met (15 biz days early)
Active: 1 biz days
🕐 Clock stopped: Invoiced (Oct 9, 2025)
▶ Clock Running
Status: Created
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Oct 8 → Oct 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
Created: Oct 8, 2025 Invoiced: Oct 9, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 8 → Oct 8 Created ▶ Running 0 0
Oct 8 → Oct 9 Assigned ▶ Running 1 1
Dispatch 0.0d
Coordinators 1.4d
Billing 33.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.4 days
Over SLA
Billing
33.3 days
Over SLA
Created: Oct 8, 2025 Due: Oct 8, 2025 Completed: Oct 9, 2025 (on time)
📅
1.4 days Total Age
⏱️
33.0d in Billing Review Longest Stage
🔄
6 transitions Status Changes
⚠️
31.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 147 days old
🚨
Primary Delay 33.0 days stuck in "Billing Review"
⏱️
Total Delay 31.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
1.4d / 0.5d SLA
Ready to Bill
0.3d / 1.0d SLA
Billing Review
33.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Total sq/ft: 320

🔧 Work Performed
October 2025 Storage space 320 Sq Ft @ $7.50 for total of $2,400.00
🔍 Technician Findings
October 2025 Storage space 320 Sq Ft @ $7.50 for total of $2,400.00
⚠️ Problem Description
WO for the month of September 2025 storage

Timeline

📋
▶
2 Work Order Created Oct 8, 4:46 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Chris Bakkemo
From: Entered
To: Assigned
Duration in Previous: 0m
⏱️
▶
2 Labor Added Oct 9, 10:06 AM
Labor Added → Status: Closed
🏁
Status: Closed by Chris Bakkemo
From: Assigned, Closed
To: Closed, Ready to Bill
Duration in Previous: 17h 20m
💵
Status: Billing Review by Hannah Shaw Oct 9, 11:26 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 1h 19m
🚨 33.0 business days
📄
Status: Ready to Bill by Chris Bakkemo Nov 26, 10:19 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 47d 23h
📨
▶
2 Status: Invoice Pending Nov 26, 11:41 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 51.0 business days
🧾
Invoice Created Feb 11, 10:44 AM
Invoice Number: 247625

Bottlenecks

Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.2 business hours
Billing Review
Duration: 33.0 business days (threshold: 2.0 business days)
Exceeded by 31.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Monthly Annuity
Branch
N/A
Technician
Brendan Chaney
Scheduled
N/A
Created
Oct 8, 4:46 PM
Invoice #
247625

Work Details (1)

Name Type Status Qty Amount Date
WL-02964718 Labor Open 1 $2,400.00 Oct 9, 10:06 AM

Details