Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308458 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Oct 8, 2025 → Oct 15, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (53 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Oct 11, 2025)
▶ Clock Running
Status: Created
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 11, 2025
2 business days (counted)
Running total: 2 of ? biz days used
Created: Oct 8, 2025 Completed: Oct 11, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 8 → Oct 8 Created ▶ Running 0 0
Oct 8 → Oct 11 Scheduled ▶ Running 2 2
Dispatch 0.0d
Coordinators 2.3d
Field Work 2.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.3 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Oct 8, 2025 Due: Dec 31, 2025 Completed: Oct 15, 2025 (77 days early)
📅
4.4 days Total Age
⏱️
2.3d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
1.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 147 days old
🚨
Primary Delay 2.3 days stuck in "Scheduled"
⏱️
Total Delay 1.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
2.3d / 2.0d SLA
Completed
2.0d / 1.0d SLA
Closed
0.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/08/2025 RArnold -Dispatching to Raymond for SN#MX0016073 located at US MED in Orlando

🔧 Work Performed
FCO86600069
🔍 Technician Findings
FCO86600069
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Oct 8, 5:10 PM
Work Order: WO-01308458
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Oct 8, 5:26 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-10-08T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 15m
⏳ 2.8 business days
⏱️
▶
2 2x Labor Added Oct 10, 8:41 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Raymond Ebanks
From: Scheduled
To: Completed
Duration in Previous: 2d 3h
⏳ 2.4 business days
🏁
Status: Closed by Raymond Ebanks Oct 15, 10:34 AM
From: Completed
To: Closed
Duration in Previous: 4d 13h
⏱️
▶
2 Labor Added Oct 15, 10:49 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 15m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 16, 5:08 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Oct 17, 4:02 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 54m
⏳ 1.1 business days
🧾
Invoice Created Oct 20, 12:34 AM
Invoice Number: SM-243996

Bottlenecks

Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.6 business hours
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Raymond Ebanks
Scheduled
Oct 8, 8:00 AM
Created
Oct 8, 5:10 PM
Invoice #
SM-243996

Work Details (3)

Name Type Status Qty Amount Date
WL-02967290 Labor Open 1 $95.00 Oct 10, 8:41 PM
WL-02967291 Labor Open 0.25 $155.00 Oct 10, 8:41 PM
WL-02971263 Labor Open 0.016666666666667 $38.00 Oct 15, 10:49 AM

Details