Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308482 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Canyon Vista Medical Center — 5700 AZ-90, Sierra Vista AZ, 85635

Oct 9, 2025 → Oct 22, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 17, 2025
✗ SLA Missed (3 biz days late)
Active: 8 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 22, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
8d
▶ Clock Running
Status: Scheduled
Oct 9 → Oct 22, 2025
8 business days (counted)
Running total: 8 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Oct 22 → Oct 22, 2025
0 business days (counted)
Running total: 8 of 5 biz days used
Created: Oct 9, 2025 Completed: Oct 22, 2025
Business Days Used 8 / 5
0 5d budget +3d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 9 Created ▶ Running 0 0 / 5
Oct 9 → Oct 9 Ready for Scheduling ▶ Running 0 0 / 5
Oct 9 → Oct 9 Assigned ▶ Running 0 0 / 5
Oct 9 → Oct 22 Scheduled ▶ Running 8 8 / 5
Oct 22 → Oct 22 Tech On Site ▶ Running 0 8 / 5
Dispatch 0.0d
Coordinators 9.1d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
9.1 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Oct 9, 2025 Due: Oct 16, 2025 Completed: Oct 22, 2025 (5 days late)
📅
9.0 days Total Age
⏱️
9.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
7.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 146 days old
🚨
Primary Delay 9.0 days stuck in "Scheduled"
⏱️
Total Delay 7.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
9.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

PO is received

10/14/25 CDempsey- waiting on approval/PO from customer.

10/10/25 TBollman Quote Sent

🔧 Work Performed
tested replaced pin with trunk stock
🔍 Technician Findings
brake pin missing
⚠️ Problem Description
side pedals do not work trouble locking.
📄 Description
Stretcher

Timeline

📋
▶
2 Work Order Created Oct 9, 8:01 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Oct 9, 9:12 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 9m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-10-09T15:00:00.000+0000
⏳ 2.0 business days
⏱️
4x Labor Added Oct 10, 2:22 PM
Type: Labor, Travel, Parts
Status: Open
Qty: 1, 5, 225
⏳ 1.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 13, 1:38 PM
Scheduled For: 2025-10-21T15:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 16, 4:24 PM
Scheduled For: 2025-10-20T15:00:00.000+0000
⏳ 4.9 business days
🔧
▶
2 Status: Tech On Site Oct 22, 12:43 PM
Status: Tech On Site → Status: Closed
🏁
Status: Closed by Tyler Bollman
From: Completed
To: Closed
Duration in Previous: 0m
📄
▶
2 Status: Ready to Bill Oct 23, 9:57 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 3.0 business days
🧾
Invoice Created Oct 27, 1:40 PM
Invoice Number: SM-244395

Bottlenecks

Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Tyler Bollman
Scheduled
Oct 20, 11:00 AM
Created
Oct 9, 8:01 AM
Invoice #
SM-244395

Work Details (4)

Name Type Status Qty Amount Date
WL-02966631 Labor Open 1 $95.00 Oct 10, 2:22 PM
WL-02966632 Labor Open 5 $0.00 Oct 10, 2:22 PM
WL-02966633 Travel Open 225 $0.00 Oct 10, 2:22 PM
WL-02966634 Parts Open 1 $5.95 Oct 10, 2:22 PM

Details