Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308490 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Canyon Vista Medical Center — 5700 AZ-90, Sierra Vista AZ, 85635

Oct 9, 2025 → Nov 17, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 17, 2025
✗ SLA Missed (20 biz days late)
Active: 25 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 17, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
25d
▶ Clock Running
Status: Scheduled
Oct 9 → Nov 17, 2025
25 business days (counted)
Running total: 25 of 5 biz days used
▶ Clock Running
Status: Reschedule
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 25 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 25 of 5 biz days used
Created: Oct 9, 2025 Completed: Nov 17, 2025
Business Days Used 25 / 5
0 5d budget +20d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 9 Created ▶ Running 0 0 / 5
Oct 9 → Oct 9 Ready for Scheduling ▶ Running 0 0 / 5
Oct 9 → Oct 9 Assigned ▶ Running 0 0 / 5
Oct 9 → Nov 17 Scheduled ▶ Running 25 25 / 5
Nov 17 → Nov 17 Reschedule ▶ Running 0 25 / 5
Nov 17 → Nov 17 Tech On Site ▶ Running 0 25 / 5
Dispatch 0.0d
Coordinators 26.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
26.4 days
Over SLA
Billing
0.0 days
Created: Oct 9, 2025 Due: Oct 16, 2025 Completed: Nov 17, 2025 (31 days late)
📅
26.0 days Total Age
⏱️
26.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
24.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 146 days old
🚨
Primary Delay 26.0 days stuck in "Scheduled"
⏱️
Total Delay 24.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
26.0d / 2.0d SLA
Reschedule
0.3d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/17/25 CDempsey- Waiting for customer to retire unit. Not sure why customer sent PO. Will have Tyler verify with customer.

11.17.25 PO is received

10/22/25 CDempsey- customer is retiring this unit due to cost of repair.

10/14/25 CDempsey- waiting on approval/PO from customer.

10/10/25 TBollman Quote Sent

🔧 Work Performed
cost exceeds limit for past end of life bed
🔍 Technician Findings
recommend retirement
⚠️ Problem Description
Requested by John Lynn/Customer broken No other info provided in shell space.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 9, 8:16 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
3 Status: Assigned Oct 9, 9:24 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Tyler Bollman
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-10-09T15:00:00.000+0000
⏳ 2.0 business days
⏱️
3x Labor Added Oct 10, 1:11 PM
Type: Labor, Travel
Status: Open
Qty: 1, 0.25
⏳ 1.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 13, 1:41 PM
Scheduled For: 2025-10-21T15:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 16, 4:24 PM
Scheduled For: 2025-10-20T15:00:00.000+0000
⏳ 4.9 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 22, 9:29 AM
Scheduled For: 2025-11-13T16:00:00.000+0000
💵
2x Expenses Added Oct 22, 10:36 AM
Type: Expenses
Status: Open
Qty: 1
🚨 18.0 business days
🔄
Status: Reschedule by Craig Dempsey Nov 17, 4:17 PM
From: Scheduled
To: Reschedule
Duration in Previous: 39d 7h
🔧
Status: Tech On Site by Tyler Bollman Nov 17, 6:37 PM
From: Reschedule, Tech On Site, Completed
To: Tech On Site, Completed, Closed
Duration in Previous: 2h 19m, 0m
📄
▶
2 Status: Ready to Bill Nov 18, 1:35 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
💰
Status: Invoiced by Hannah Shaw Nov 18, 1:41 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 2.0 business days
🧾
Invoice Created Nov 19, 9:16 PM
Invoice Number: SM-246869

Bottlenecks

Scheduled
Duration: 26.0 business days (threshold: 2.0 business days)
Exceeded by 24.0 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Tyler Bollman
Scheduled
N/A
Created
Oct 9, 8:16 AM
Invoice #
SM-246869

Work Details (5)

Name Type Status Qty Amount Date
WL-02966486 Labor Open 1 $95.00 Oct 10, 1:11 PM
WL-02966487 Labor Open 0.25 $0.00 Oct 10, 1:11 PM
WL-02966488 Travel Open 5 $0.00 Oct 10, 1:11 PM
WL-02979688 Expenses Open 1 $0.00 Oct 22, 10:36 AM
WL-02979689 Expenses Open 1 $0.00 Oct 22, 10:36 AM

Details