Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308511 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 BridgePoint Hospital Capitol Hill Campus — 223 7th St NE, Washington DC, 20002

Oct 9, 2025 → Jan 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (241 biz days early)
Active: 62 biz days
🕐 Clock stopped: Completed (Jan 13, 2026)
▶ Clock Running
Status: Created
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
42d
▶ Clock Running
Status: Ready for Scheduling
Oct 9 → Dec 12, 2025
42 business days (counted)
Running total: 42 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Dec 12 → Dec 22, 2025
6 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Entered
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 48 of ? biz days used
11d
▶ Clock Running
Status: Ready for Scheduling
Dec 22 → Jan 8, 2026
11 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 8 → Jan 13, 2026
3 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 62 of ? biz days used
Created: Oct 9, 2025 Completed: Jan 13, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 9 Created ▶ Running 0 0
Oct 9 → Dec 12 Ready for Scheduling ▶ Running 42 42
Dec 12 → Dec 22 Scheduled ▶ Running 6 48
Dec 22 → Dec 22 Entered ▶ Running 0 48
Dec 22 → Jan 8 Ready for Scheduling ▶ Running 11 59
Jan 8 → Jan 13 Scheduled ▶ Running 3 62
Jan 13 → Jan 13 Tech On Site ▶ Running 0 62
Dispatch 0.6d
Coordinators 65.3d
Field Work 0.7d
✓ SLA Met
Dispatch
0.6 days
Over SLA
Coordinators
65.3 days
Over SLA
Field Work
0.7 days
Created: Oct 9, 2025 Due: Dec 31, 2026 Completed: Jan 13, 2026 (352 days early)
📅
63.0 days Total Age
⏱️
42.7d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
60.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 146 days old
🚨
Primary Delay 42.7 days stuck in "Ready for Scheduling"
⏱️
Total Delay 60.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.6d / 0.5d SLA
Ready for Scheduling
54.7d / 1.0d SLA
Scheduled
10.6d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
2.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/14/2026 SRobinson- Created follow up WO for the remaining. (WO-01337966)

1/08/2026 RFosbury confirmed FSE onsite with Koami Ayena +1 240-277-7553

1/08/2026 RFosbury called Juan Sanchez at 703-598-5560 said he would text me the number of the manager onsite today.

12/22/2025 RFosbury working to reschedule. Address may need to be updated.

12/12/2025 RFosbury Called Juan Sanchez at 703-598-5560 and confirmed Allan K onsite Dec 19th at 1 PM. 

12/09/2025 RFosbury - sent FU to JUAN SANCHEZ <juansanchez@novamedicaldc.com>

12/03/2025 RFosbury - emailed JUAN SANCHEZ <juansanchez@novamedicaldc.com> proposed Allan K onsite at 12:00 on DEC 19th

10/16/2025 Rbailey - Planner will schedule when FSE is available


10/09/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01294034) -No follow up notes -


-Previous notes -

06/19/2025 SRobinson- Created follow up WO for the remaining devices. (Old WO-01244877) -Follow up notes - 4 LEFT, 3 REPAIRS ,1 NOT LOCATED


-Previous notes -

05/27/2025 Cever reciever email from JUAN SANCHEZ <juansanchez@novamedicaldc.com> confirming FSE osnite for June 16th-18th

05/15/205 MHamersley - rec'd email reply from Juan confirming and ready to schedule

For BridgePoint at Capitol Hill:

Onsite Point of Contact Name: Juan Sanchez

Onsite Point of Contact Phone #: 703-598-5560

For BridgePoint National Harbor:

Onsite Point of Contact Name: Koami Ayena

Onsite Point of Contact Phone #: 240-277-7553


05/13/2025 MHamersley - called 703.598.5560, someone answered and then hung up; called 301-254-1775, call went to Charles's VM/LM, called 202-574-5700, transferred to Bio Med, phone rings, no answer; sent emails: cblackeney@bridgepointhealthcare.com ; juansanchez@novamedicaldc.com ;

🔧 Work Performed
Device failed System Setup pre-test.
🔍 Technician Findings
N/A
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Oct 9, 9:09 AM
Work Order: WO-01308511
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Cristina Everetts Oct 9, 2:12 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5h 2m
🚨 43.0 business days
🗓️
▶
3 Status: Scheduled Dec 12, 9:36 AM
Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-19T18:00:00.000+0000
👷
Technician Assigned by Rich Fosbury
Technician: Allan Klus
⚠️ 7.0 business days
🆕
Status: Entered by Rich Fosbury Dec 22, 8:01 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 9d 22h, 0m
🚨 12.0 business days
🗓️
▶
4 Status: Scheduled Jan 8, 2:10 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: Allan Klus
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-12T05:00:00.000+0000, 2026-01-12T00:00:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-13T17:00:00.000+0000
⏳ 4.0 business days
🔧
▶
3 Status: Tech On Site Jan 13, 12:31 PM
Status: Tech On Site → Labor Added → Travel Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
🚗
Travel Added
Type: Travel
Status: Open
Qty: 15
⏱️
Labor Added Jan 13, 1:04 PM
Type: Labor
Status: Open
Qty: 0.75
⏱️
▶
2 2x Labor Added Jan 13, 4:33 PM
2x Labor Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses, Travel
Status: Open
Qty: 1, 77
✔️
▶
2 Status: Completed Jan 13, 5:36 PM
Status: Completed → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.25
🚗
▶
2 Status: Tech Off Site Jan 13, 5:48 PM
Status: Tech Off Site → Status: Closed
🏁
Status: Closed by Allan Klus
From: Tech Off Site
To: Closed
Duration in Previous: 1m
⏳ 2.8 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 15, 10:17 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 16h, 0m
⏳ 2.0 business days
🧾
Invoice Created Jan 17, 7:19 PM
Invoice Number: SM-251222

Bottlenecks

Entered
Duration: 5.0 business hours (threshold: 4.0 business hours)
Exceeded by 1.0 business hours
Ready for Scheduling
Duration: 42.7 business days (threshold: 1.0 business days)
Exceeded by 41.7 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Ready for Scheduling
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days
Scheduled
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Jan 13, 12:00 PM
Created
Oct 9, 9:09 AM
Invoice #
SM-251222

Work Details (9)

Name Type Status Qty Amount Date
WL-03063092 Labor Open 0.75 $0.00 Jan 13, 12:34 PM
WL-03063094 Travel Open 15 $0.00 Jan 13, 12:35 PM
WL-03063147 Labor Open 0.75 $0.00 Jan 13, 1:04 PM
WL-03063588 Labor Open 1.5 $0.00 Jan 13, 4:33 PM
WL-03063589 Labor Open 2 $0.00 Jan 13, 4:33 PM
WL-03063611 Expenses Open 1 $0.00 Jan 13, 4:37 PM
WL-03063610 Expenses Open 1 $0.00 Jan 13, 4:37 PM
WL-03063612 Travel Open 77 $0.00 Jan 13, 4:37 PM
WL-03063715 Labor Open 1.25 $0.00 Jan 13, 5:38 PM

Details