Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308514 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Halifax Health Medical Center — 303 N Clyde Morris Blvd, Daytona Beach FL, 32114

Oct 9, 2025 → Nov 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (271 biz days early)
Active: 1 biz days
Paused: 31 biz days
🕐 Clock stopped: Completed (Nov 26, 2025)
1d
▶ Clock Running
Status: Created
Oct 9 → Oct 13, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸31d
⏸ Clock Paused
Status: Ready for Release
Oct 13 → Nov 26, 2025
31 business days (not counted)
▶ Clock Running
Status: Assigned
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 1 of ? biz days used
Created: Oct 9, 2025 Completed: Nov 26, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 13 Created ▶ Running 1 1
Oct 13 → Nov 26 Ready for Release ⏸ Paused 31
Nov 26 → Nov 26 Assigned ▶ Running 0 1
Nov 26 → Nov 26 Scheduled ▶ Running 0 1
Dispatch 2.0d
Holding 31.0d (excluded)
Coordinators 0.5d
Field Work 0.2d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
31.0 days
Coordinators
0.5 days
Field Work
0.2 days
Created: Oct 9, 2025 Due: Dec 31, 2026 Completed: Nov 26, 2025 (400 days early)
📅
33.0 days Total Age
⏱️
31.0d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
2.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 146 days old
🚨
Primary Delay 31.0 days stuck in "Ready for Release"
⏱️
Total Delay 2.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
31.0d
Scheduled
0.5d / 2.0d SLA
Completed
0.2d / 1.0d SLA
Closed
2.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/05/2025 SRobinson- Created followup WO for the remaining. (WO-01324150)

11/04/2025 ALuman - Devices are still in need of repair before FCO can be completed. No recent update from customer

10/20/2025 ALuman - customer communication was taken over by Fady. Email reply from Beth Hardy (BMET III) provided phone number 386-425-4272. Devices need repair before FCO can be resumed. Asking Fady for update

10/13/2025 ALuman - sent follow up email to Richard Boehmler richard.boehmler@halifax.org asking if they intend to repair devices so FCO can be completed. Looped Fady into thread

08/26/2025 YEspino Called 386-425-4263 to follow up with Richard over the previous email sent. Was unable to speak to him so i left a message.


08/19/2025 YEspino Called 386-425-4263 to speak to Richard to verify the devices in question. Was unable to speak to him so i left a message.


08/15/2025 MHamersley - called 386-425-4263, call went to Richard's VM/LM; sent f/u email: Richard.Boehmler@halifax.org


08/12/2025 YEspino Called 386-425-4263 to speak to Richard over the devices in question. Was sent to vm so i left a message.


08/01/2025 YEspino Called 386-425-4263 to follow up with Richard over the previous email sent to verify the devices in question. Was unable to speak to him so i left a message.


07/10/2025 ALuman - sent follow up email to Richard Boehmler to ask if they intend to repair these units. The 4 remaining failed the FCO test checks in April when FSEs Manny and Derrick were onsite

10/09/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01307313) -No follow up notes -


-previous notes -

10/01/2025 Cever dispatched to FSE per Doug to transfer parts

🔧 Work Performed
Aged Part Consumption
🔍 Technician Findings
Aged Part Consumption
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Oct 9, 9:18 AM
Work Order: WO-01308514
Type: FCO
Priority: PC
2.0 business days
Status: Ready for Release by Ashley Luman Oct 13, 10:18 AM
From: Entered
To: Ready for Release
Duration in Previous: 4d 1h
🚨 31.0 business days
👷
3 Technician Assigned Nov 26, 10:35 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 44d 1h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-26T13:00:00.000+0000
✔️
Status: Completed by Derick Velazquez Nov 26, 2:56 PM
From: Scheduled
To: Completed
Duration in Previous: 4h 20m
⏱️
2 Labor Added Nov 26, 4:50 PM
Labor Added → Status: Closed
🏁
Status: Closed by Derick Velazquez
From: Completed
To: Closed
Duration in Previous: 1h 56m
2.9 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 2, 9:35 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 5d 16h, 0m
4.0 business days
🧾
Invoice Created Dec 5, 3:59 PM
Invoice Number: SM-247926

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Derick Velazquez
Scheduled
Nov 26, 8:00 AM
Created
Oct 9, 9:18 AM
Invoice #
SM-247926

Work Details (1)

Name Type Status Qty Amount Date
WL-03021215 Labor Open 0.5 $0.00 Nov 26, 4:50 PM

Details