📍 Rutherford Regional Health System — 288 South Ridgecrest Avenue, Rutherfordton NC, 28139
Oct 9, 2025 → Oct 31, 2025
✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed
Active: 15 biz days
🕐 Clock stopped: Invoiced (Oct 31, 2025)
▶ Clock Running
Status: Created
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: Assigned
Oct 9 → Oct 31, 2025
15 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Completed
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Closed
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Incomplete
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 15 of ? biz days used
Created: Oct 9, 2025Invoiced: Oct 31, 2025
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 9 → Oct 9
Created
▶ Running
0
0
Oct 9 → Oct 31
Assigned
▶ Running
15
15
Oct 31 → Oct 31
Completed
▶ Running
0
15
Oct 31 → Oct 31
Closed
▶ Running
0
15
Oct 31 → Oct 31
Incomplete
▶ Running
0
15
Dispatch0.0d
Coordinators15.2d
Incomplete0.5d (excluded)
Billing5.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
15.2 days
Over SLA
Incomplete(excluded from total)
0.5 days
Billing
5.7 days
Over SLA
Created: Oct 9, 2025
Due: Oct 31, 2025
Completed: Oct 31, 2025 (on time)
📅
16.0 daysTotal Age
⏱️
15.2d in AssignedLongest Stage
🔄
7 transitionsStatus Changes
⚠️
19.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
9 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1Oct 9, 2025
Visit 2Oct 30, 2025
AI Analysis
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Completed with significant delays
Invoiced • 146 days old
🚨
Primary Delay15.2 days stuck in "Assigned"
⏱️
Total Delay19.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
15.2d / 0.5d SLA
Closed
2.1d / 1.0d SLA
Incomplete
0.5d
Ready to Bill
5.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10.31.25 hshaw - WO can't be closed until 6-18 months period multiple attemps.
10/6/25 Chris Carroll
I did not close this WO
Nor have I done a repair WO for this unit
this10.3.25 Hshaw - missing PM checklist form
9/18 CNL CC
9/16 CNL CC
🔧Work Performed
Technician Findings upon arrival: Located unit in facility
What caused the issue: Annual PM Required
Actions Taken/Work Performed: Performed PM.
Final Resolution: All Functions are Working as Intended
Returned to Service
10/9 cnl ****
10/30 CNL
🔍Technician Findings
Technician Findings upon arrival: Located unit in facility
What caused the issue: Annual PM Required
Actions Taken/Work Performed: Performed PM.
Final Resolution: All Functions are Working as Intended
Returned to Service
⚠️Problem Description
Preventive Maintenance
📄Description
Bed, Electric
Nov 3, 2025 3:46pm
@Jennifer Johnson This WO has notes in the follow up field and is showing on our follow needed report. notes state "Follow-Up Notes Unit is PM & closed". Does it need a follow?