Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308536 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Oct 9, 2025 → Jan 12, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 17, 2025
✗ SLA Missed (8 biz days late)
Active: 13 biz days
Paused: 49 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 13, 2026)
SLA Target
▶ Clock Running
Status: Created
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Oct 9 → Oct 12, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Oct 12 → Oct 13, 2025
0 business days (counted)
Running total: 1 of 5 biz days used
⏸49d
⏸ Clock Paused
Status: Awaiting Parts
Oct 13 → Dec 24, 2025
49 business days (not counted)
12d
▶ Clock Running
Status: Reschedule
Dec 24 → Jan 13, 2026
12 business days (counted)
Running total: 13 of 5 biz days used
Created: Oct 9, 2025 Completed: Jan 13, 2026
Business Days Used 13 / 5
0 5d budget +8d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 9 Created ▶ Running 0 0 / 5
Oct 9 → Oct 9 Ready for Scheduling ▶ Running 0 0 / 5
Oct 9 → Oct 12 Assigned ▶ Running 1 1 / 5
Oct 12 → Oct 13 Tech On Site ▶ Running 0 1 / 5
Oct 13 → Dec 24 Awaiting Parts ⏸ Paused 49 —
Dec 24 → Jan 13 Reschedule ▶ Running 12 13 / 5
Dispatch 0.0d
Material Management 49.0d
Coordinators 14.3d
Billing 11.8d
✗ SLA Missed
Dispatch
0.0 days
Material Management
49.0 days
Over SLA
Coordinators
14.3 days
Over SLA
Billing
11.8 days
Over SLA
Created: Oct 9, 2025 Due: Oct 16, 2025 Completed: Jan 13, 2026 (88 days late)
📅
62.5 days Total Age
⏱️
49.0d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
67.5d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
18 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits (1 reschedule)
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Franco Jackson — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 9, 2025
Visit 2 Nov 3, 2025
Visit 3 Jan 9, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 146 days old
🚨
Primary Delay 49.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 67.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Awaiting Parts
49.0d / 3.0d SLA
Reschedule
12.2d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Billing Review
11.8d / 2.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/26 JJ: Parts are unfortunately correct, pls process work order. Covered under FSWP

1.13.26 hshaw - moved WO to BR, chat JJohnson for final review due to replacing high dollar amounts of parts.

🔧 Work Performed
9oct2025 fjackson did troubleshooting per service manual steps for recommended errors, will need to order MCB 3/nov2025 fjackson replaced mcb unable to complete firmware update, put back original and no more errors with rf load beam but now getting overtemp message with blower, did some troubleshooting by swapping a blower and no change, further troubleshooting needed 9jan2026 fjackson replaced manifold assembly and still having issue with blower running constant, replaced pcb assembly and still having issues, updated fw and still having issues, put back original parts and tried main control board, updated fw and unit working ok,
🔍 Technician Findings
multiple issues during troubleshooting
⚠️ Problem Description
work order for bed reported broken error 0x1184 and 0x1186 Jackson, Robert
📄 Description
Hillrom Compella P7800 Bariatric Bed

Timeline

📋
▶
2 Work Order Created Oct 9, 10:54 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Oct 9, 11:43 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Franco Jackson
⏳ 2.0 business days
🔧
Status: Tech On Site by Robert Jackson Oct 12, 6:49 PM
From: Assigned
To: Tech On Site
Duration in Previous: 3d 7h
⏱️
3x Labor Added Oct 12, 7:03 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 1, 22
📦
▶
2 Parts Requested Oct 13, 3:30 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Robert Jackson
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 20h 41m
🚨 19.0 business days
⏱️
5x Labor Added Nov 9, 5:45 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 2, 22
📦
Parts Requested Nov 9, 10:44 PM
Order: 00085020
Status: Closed
🚨 30.0 business days
🔩
▶
3 3x Parts Added Dec 24, 1:27 PM
3x Parts Added → 2x Parts Added → Status: Reschedule
🔩
2x Parts Added
Type: Parts, Expenses
Status: Open
Qty: 1
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 71d 22h
🚨 11.0 business days
⏱️
5x Labor Added Jan 11, 10:00 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 4.5, 22
⏳ 1.0 business days
✔️
Status: Completed by Robert Jackson Jan 12, 11:12 PM
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 19d 9h, 0m
💵
Status: Billing Review by Hannah Shaw Jan 13, 12:51 PM
From: Closed
To: Billing Review
Duration in Previous: 13h 38m
🚨 12.0 business days
📄
Status: Ready to Bill by Jennifer Johnson Jan 29, 4:57 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 16d 4h
📨
Status: Invoice Pending by Hannah Shaw Jan 29, 5:36 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 38m, 0m
🧾
Invoice Created Jan 30, 8:00 AM
Invoice Number: SM-252547

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Awaiting Parts
Duration: 49.0 business days (threshold: 3.0 business days)
Exceeded by 46.0 business days
Reschedule
Duration: 12.2 business days (threshold: 2.0 business days)
Exceeded by 10.2 business days
Billing Review
Duration: 11.8 business days (threshold: 2.0 business days)
Exceeded by 9.8 business days

🔗 Related Artifacts

📦
Parts Order 00083436
Closed
📦
Parts Order 00085020
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
N/A
Created
Oct 9, 10:54 AM
Invoice #
SM-252547

Work Details (18)

Name Type Status Qty Amount Date
WL-02968006 Labor Open 0.5 $0.00 Oct 12, 7:03 PM
WL-02968007 Labor Open 1 $0.00 Oct 12, 7:03 PM
WL-02968008 Travel Open 22 $0.00 Oct 12, 7:03 PM
WL-03001516 Labor Open 0.5 $0.00 Nov 9, 5:45 PM
WL-03001517 Labor Open 2 $0.00 Nov 9, 5:45 PM
WL-03001518 Labor Open 0.5 $0.00 Nov 9, 5:45 PM
WL-03001519 Travel Open 22 $0.00 Nov 9, 5:45 PM
WL-03001520 Travel Open 22 $0.00 Nov 9, 5:45 PM
WL-03047380 Parts Open 1 $0.00 Dec 24, 1:27 PM
WL-03047381 Expenses Open 1 $0.00 Dec 24, 1:27 PM
WL-03047379 Parts Open 1 $0.00 Dec 24, 1:27 PM
WL-03047382 Parts Open 1 $0.00 Dec 24, 1:30 PM
WL-03047383 Expenses Open 1 $0.00 Dec 24, 1:30 PM
WL-03061187 Labor Open 0.5 $0.00 Jan 11, 10:00 PM
WL-03061188 Labor Open 4.5 $0.00 Jan 11, 10:00 PM
WL-03061189 Labor Open 0.5 $0.00 Jan 11, 10:00 PM
WL-03061190 Travel Open 22 $0.00 Jan 11, 10:00 PM
WL-03061191 Travel Open 22 $0.00 Jan 11, 10:00 PM

Details