Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308540 ↗ ServiceMax

Hamilton Medical • FCO • PC

📍 Hamilton Medical — 201 Edison Way, Reno NV, 89502

Oct 9, 2025 → Oct 9, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (53 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Oct 10, 2025)
▶ Clock Running
Status: Created
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Oct 9 → Oct 10, 2025
1 business day (counted)
Running total: 1 of ? biz days used
Created: Oct 9, 2025 Completed: Oct 10, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 9 Created ▶ Running 0 0
Oct 9 → Oct 9 Ready for Scheduling ▶ Running 0 0
Oct 9 → Oct 9 Scheduled ▶ Running 0 0
Oct 9 → Oct 10 Tech On Site ▶ Running 1 1
Dispatch 0.0d
Coordinators 0.2d
Field Work 1.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.2 days
Field Work
1.0 days
Billing
0.1 days
Created: Oct 9, 2025 Due: Dec 31, 2025 Completed: Oct 10, 2025 (82 days early)
📅
1.1 days Total Age
⏱️
1.0d in Closed Longest Stage
🔄
7 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed on schedule
Invoiced • 146 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
0.2d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
ESM- Board Replacement
🔍 Technician Findings
N/A
⚠️ Problem Description
ESM- Board Replacement
📄 Description
Hamilton Medical C6 Ventilator
📞 Call Description
Hamilton C6 FCO FSCA-2025-06-04

Timeline

📋
▶
6 Work Order Created Oct 9, 11:01 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Deon Malloy
Technician: Bennet O Dartey
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-10-15T04:00:00.000+0000, 2025-10-15T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-10-09T12:00:00.000+0000
🔧
Status: Tech On Site by Bennet Dartey Oct 9, 12:43 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 40m
⏱️
▶
2 2x Labor Added Oct 9, 8:42 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Bennet Dartey
From: Tech On Site
To: Completed
Duration in Previous: 7h 59m
🏁
Status: Closed by Bennet Dartey Oct 9, 8:47 PM
From: Completed
To: Closed
Duration in Previous: 4m
📄
Status: Ready to Bill by Diane Patton Oct 10, 4:36 PM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 49m
📨
Status: Invoice Pending by Diane Patton Oct 10, 5:32 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 55m, 0m
⏳ 0.8 business days
🧾
Invoice Created Oct 13, 12:16 PM
Invoice Number: SM-243423

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Bennet O Dartey
Scheduled
Oct 9, 8:00 AM
Created
Oct 9, 11:01 AM
Invoice #
SM-243423

Work Details (2)

Name Type Status Qty Amount Date
WL-02965861 Labor Open 0.16666666666667 $0.00 Oct 9, 8:42 PM
WL-02965862 Labor Open 1.5 $187.50 Oct 9, 8:42 PM

Details