Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308547 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Oct 9, 2025 → Oct 14, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 17, 2025
✓ SLA Met (3 biz days early)
Active: 2 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 14, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Assigned
Oct 9 → Oct 14, 2025
2 business days (counted)
Running total: 2 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 2 of 5 biz days used
Created: Oct 9, 2025 Completed: Oct 14, 2025
Business Days Used 2 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 9 Created ▶ Running 0 0 / 5
Oct 9 → Oct 9 Ready for Scheduling ▶ Running 0 0 / 5
Oct 9 → Oct 14 Assigned ▶ Running 2 2 / 5
Oct 14 → Oct 14 Tech On Site ▶ Running 0 2 / 5
Dispatch 0.0d
Coordinators 3.1d
Field Work 0.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.1 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Oct 9, 2025 Due: Oct 16, 2025 Completed: Oct 14, 2025 (2 days early)
📅
3.0 days Total Age
⏱️
2.5d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
2.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 146 days old
🚨
Primary Delay 2.5 days stuck in "Assigned"
⏱️
Total Delay 2.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Assigned
2.5d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced fowler motor, CPR iso and release handle trim
🔍 Technician Findings
Head of bed wouldn't stay up
⚠️ Problem Description
Requested by Kelia Robinson: head won't stay up
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 9, 11:29 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 9, 4:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4h 34m
⏳ 3.0 business days
⏱️
▶
2 5x Labor Added Oct 14, 12:20 PM
5x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Joe Evans
From: Assigned
To: Tech On Site
Duration in Previous: 4d 20h
✔️
Status: Completed by Joe Evans Oct 14, 12:25 PM
From: Tech On Site
To: Completed
Duration in Previous: 3m
🏁
Status: Closed by Joe Evans Oct 14, 12:30 PM
From: Completed
To: Closed
Duration in Previous: 5m
📄
Status: Ready to Bill by Hannah Shaw Oct 15, 11:24 AM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 53m
📨
▶
2 Status: Invoice Pending Oct 15, 12:47 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Oct 19, 9:07 PM
Invoice Number: SM-243599

Bottlenecks

Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Oct 9, 11:29 AM
Invoice #
SM-243599

Work Details (5)

Name Type Status Qty Amount Date
WL-02969817 Labor Open 0.8 $0.00 Oct 14, 12:20 PM
WL-02969818 Labor Open 2 $0.00 Oct 14, 12:20 PM
WL-02969819 Parts Open 1 $0.00 Oct 14, 12:20 PM
WL-02969820 Parts Open 1 $0.00 Oct 14, 12:20 PM
WL-02969821 Parts Open 1 $0.00 Oct 14, 12:20 PM

Details