Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308550 ↗ ServiceMax

GE HEALTHCARE • Repair • PC

📍 Ochsner Medical Center New Orleans — 1514 Jefferson Hwy, Jefferson LA, 70121

Oct 9, 2025 → Oct 22, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (23 biz days early)
Active: 9 biz days
🕐 Clock stopped: Completed (Oct 23, 2025)
▶ Clock Running
Status: Created
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Oct 9 → Oct 23, 2025
9 business days (counted)
Running total: 9 of ? biz days used
Created: Oct 9, 2025 Completed: Oct 23, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 9 Created ▶ Running 0 0
Oct 9 → Oct 9 Assigned ▶ Running 0 0
Oct 9 → Oct 23 Scheduled ▶ Running 9 9
Dispatch 0.0d
Coordinators 9.1d
Field Work 0.0d
Billing 47.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
9.1 days
Over SLA
Field Work
0.0 days
Billing
47.5 days
Over SLA
Created: Oct 9, 2025 Due: Nov 30, 2025 Completed: Oct 23, 2025 (38 days early)
📅
9.1 days Total Age
⏱️
39.0d in Ready to Bill Longest Stage
🔄
15 transitions Status Changes
⚠️
50.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
30 lines Work Details
🚩
6 visits On-Site Trips
📋
Coordinator Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Oct 13, 2025
Visit 2 Oct 14, 2025
Visit 3 Oct 15, 2025
Visit 4 Oct 16, 2025
Visit 5 Oct 17, 2025
Visit 6 Oct 22, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 146 days old
🚨
Primary Delay 39.0 days stuck in "Ready to Bill"
⏱️
Total Delay 50.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.3d / 0.5d SLA
Scheduled
8.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Billing Review
7.0d / 2.0d SLA
Ready to Bill
40.3d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10.23.25 Hshaw - moved WO to BR, new project. Will be billed at once

🔧 Work Performed
10/22 Jason - Repair Complete - Replaced 3 casters due to broken housings, 2 batteries due to them not holding a charge anymore, and replaced the entire footboard with LCD display due to the one on it having a broken touchscreen. Once replaced, plugged the bed it to confirm holding a charge now. Once it had enough charge, powered on the bed and performed a full functionality tests on the bed. All tests passed. Placed bed back into service.
🔍 Technician Findings
Found the housing on multiple casters as being split and one of those casters pin was removed causing issues with that caster. Noticed the bed was not holding a charge. Also noticed that the touch screen on the footboard was shattered.
⚠️ Problem Description
Issue with multiple casters, batteries not charging, and footboard touchscreen cracked.
📄 Description
Bed, Electric

Timeline

📋
▶
3 Work Order Created Oct 9, 11:41 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Jennifer Johnson
Technician: Kenneth Lancara
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 1m
🗓️
▶
2 Status: Scheduled Oct 9, 2:19 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Robert Ingraham
Scheduled For: 2025-10-13T04:00:00.000+0000
💵
3x Expenses Added Oct 9, 2:50 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
7x Labor Added Oct 13, 8:28 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 8, 1, 106
⏱️
2x Labor Added Oct 14, 6:04 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 1.7 business days
⏱️
2x Labor Added Oct 15, 6:27 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
2x Labor Added Oct 16, 3:11 PM
Type: Labor
Status: Open
Qty: 0.5
💵
4x Expenses Added Oct 16, 6:06 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Oct 17, 3:26 PM
Type: Labor
Status: Open
Qty: 9
🚗
Travel Added Oct 17, 3:34 PM
Type: Travel
Status: Open
Qty: 106
💵
Expenses Added Oct 18, 10:36 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
🔩
▶
2 7x Parts Added Oct 22, 8:31 PM
7x Parts Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From: Scheduled
To: Completed
Duration in Previous: 13d 6h
🏁
Status: Closed by Jason Cunningham Oct 22, 8:40 PM
From: Completed
To: Closed
Duration in Previous: 7m
💵
Status: Billing Review by Hannah Shaw Oct 23, 9:52 AM
From: Closed
To: Billing Review
Duration in Previous: 13h 12m
⚠️ 7.0 business days
📄
Status: Ready to Bill by Hannah Shaw Oct 31, 10:01 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 8d 0h
🚨 39.0 business days
💵
▶
3 Status: Billing Review Dec 30, 4:49 PM
Status: Billing Review → Status: Ready to Bill → Status: Ready to Bill
📄
Status: Ready to Bill by Jennifer Johnson
From: Billing Review, Ready to Bill
To: Ready to Bill, Billing Review
Duration in Previous: 1m, 0m
📄
Status: Ready to Bill by Hannah Shaw
From: Billing Review
To: Ready to Bill
Duration in Previous: 0m
💵
Status: Billing Review by Hannah Shaw Dec 30, 4:56 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 3m
📄
Status: Ready to Bill by Hannah Shaw Dec 30, 5:02 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 6m
💵
▶
2 Status: Billing Review Dec 31, 1:58 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
📨
Status: Invoice Pending by Hannah Shaw Dec 31, 2:13 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 13m
🧾
▶
2 Invoice Created Dec 31, 4:10 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 57m

Bottlenecks

Scheduled
Duration: 8.8 business days (threshold: 2.0 business days)
Exceeded by 6.8 business days
Billing Review
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 39.0 business days (threshold: 1.0 business days)
Exceeded by 38.0 business days
Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
Oct 13, 12:00 AM
Created
Oct 9, 11:41 AM
Invoice #
SM-250248

Work Details (30)

Name Type Status Qty Amount Date
WL-02965256 Expenses Open 1 $529.10 Oct 9, 2:50 PM
WL-02965255 Expenses Open 1 $1,045.74 Oct 9, 2:50 PM
WL-02965257 Expenses Open 1 $1,215.70 Oct 9, 2:50 PM
WL-02969256 Labor Open 8 $760.00 Oct 13, 8:28 PM
WL-02969257 Expenses Open 1 $70.00 Oct 13, 8:28 PM
WL-02969258 Expenses Open 1 $70.00 Oct 13, 8:28 PM
WL-02969259 Expenses Open 1 $70.00 Oct 13, 8:28 PM
WL-02969260 Expenses Open 1 $70.00 Oct 13, 8:28 PM
WL-02969261 Expenses Open 1 $35.00 Oct 13, 8:28 PM
WL-02969262 Travel Open 106 $0.00 Oct 13, 8:28 PM
WL-02970480 Labor Open 0.5 $47.50 Oct 14, 6:04 PM
WL-02970481 Labor Open 0.5 $47.50 Oct 14, 6:04 PM
WL-02972031 Labor Open 0.5 $47.50 Oct 15, 6:27 PM
WL-02972032 Labor Open 0.5 $47.50 Oct 15, 6:27 PM
WL-02973286 Labor Open 0.5 $47.50 Oct 16, 3:11 PM
WL-02973285 Labor Open 0.5 $47.50 Oct 16, 3:11 PM
WL-02973503 Expenses Open 1 $49.00 Oct 16, 6:06 PM
WL-02973505 Expenses Open 1 $0.00 Oct 16, 6:06 PM
WL-02973506 Expenses Open 1 $0.00 Oct 16, 6:06 PM
WL-02973504 Expenses Open 1 $63.00 Oct 16, 6:06 PM
WL-02974958 Labor Open 9 $855.00 Oct 17, 3:26 PM
WL-02974963 Travel Open 106 $0.00 Oct 17, 3:34 PM
WL-02975982 Expenses Open 1 $210.00 Oct 18, 10:36 AM
WL-02980708 Parts Open 2 $0.00 Oct 22, 8:31 PM
WL-02980702 Labor Open 1.25 $118.75 Oct 22, 8:31 PM
WL-02980703 Labor Open 5 $475.00 Oct 22, 8:31 PM
WL-02980704 Labor Open 1.5 $142.50 Oct 22, 8:31 PM
WL-02980705 Travel Open 60 $0.00 Oct 22, 8:31 PM
WL-02980706 Travel Open 60 $0.00 Oct 22, 8:31 PM
WL-02980707 Parts Open 3 $0.00 Oct 22, 8:31 PM

Details