Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308551 ↗ ServiceMax

GE HEALTHCARE • Repair • PC

📍 Ochsner Medical Center New Orleans — 1514 Jefferson Hwy, Jefferson LA, 70121

Oct 9, 2025 → Dec 30, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (1 biz days early)
Active: 21 biz days
Paused: 32 biz days
🕐 Clock stopped: Invoiced (Dec 30, 2025)
▶ Clock Running
Status: Created
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
21d
▶ Clock Running
Status: Scheduled
Oct 9 → Nov 10, 2025
21 business days (counted)
Running total: 21 of ? biz days used
⏸32d
⏸ Clock Paused
Status: Awaiting Parts
Nov 10 → Dec 30, 2025
32 business days (not counted)
▶ Clock Running
Status: Completed
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Incomplete
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 21 of ? biz days used
Created: Oct 9, 2025 Invoiced: Dec 30, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 9 Created ▶ Running 0 0
Oct 9 → Oct 9 Assigned ▶ Running 0 0
Oct 9 → Nov 10 Scheduled ▶ Running 21 21
Nov 10 → Dec 30 Awaiting Parts ⏸ Paused 32 —
Dec 30 → Dec 30 Completed ▶ Running 0 21
Dec 30 → Dec 30 Incomplete ▶ Running 0 21
Dispatch 0.0d
Material Management 32.1d
Coordinators 22.0d
Incomplete 0.1d (excluded)
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Material Management
32.1 days
Over SLA
Coordinators
22.0 days
Over SLA
Incomplete (excluded from total)
0.1 days
Billing
1.5 days
Over SLA
Created: Oct 9, 2025 Due: Dec 31, 2025 Completed: Dec 30, 2025 (1 days early)
📅
54.0 days Total Age
⏱️
32.1d in Awaiting Parts Longest Stage
🔄
10 transitions Status Changes
⚠️
49.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
22 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Oct 13, 2025
Visit 2 Oct 22, 2025
Visit 3 Oct 24, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 146 days old
🚨
Primary Delay 32.1 days stuck in "Awaiting Parts"
⏱️
Total Delay 49.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.3d / 0.5d SLA
Scheduled
21.7d / 2.0d SLA
Awaiting Parts
32.1d / 3.0d SLA
Incomplete
0.1d
Closed
0.2d / 1.0d SLA
Ready to Bill
1.2d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/10/25 MFranks - waiting on customer to let us know when the remaining parts are delivered.

🔧 Work Performed
Travel Charges only Additional Work Order will be provided upon repair completion
🔍 Technician Findings
Travel only Additional WO / Return visit needed when parts are onsite
⚠️ Problem Description
Project Repair - Pls add description of issue when onsite
📄 Description
Bed, Electric

Timeline

📋
▶
3 Work Order Created Oct 9, 11:41 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Jennifer Johnson
Technician: a0h8Y00000JjEICQA3, Yves Dessin
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
🗓️
▶
2 Status: Scheduled Oct 9, 2:11 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Robert Ingraham
Scheduled For: 2025-10-13T04:00:00.000+0000
⏳ 4.0 business days
💵
7x Expenses Added Oct 15, 10:12 AM
Type: Expenses, Labor
Status: Open
Qty: 1, 9.5
⏳ 3.0 business days
💵
Expenses Added Oct 18, 4:31 PM
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Oct 18, 4:40 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
💵
2x Expenses Added Oct 20, 1:01 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⏱️
Labor Added Oct 22, 12:56 PM
Type: Labor
Status: Open
Qty: 0.75
⏳ 2.8 business days
💵
4x Expenses Added Oct 24, 6:28 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Oct 24, 6:54 AM
Type: Labor
Status: Open
Qty: 10.5
⏳ 1.0 business days
💵
Expenses Added Oct 25, 8:54 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
💵
Expenses Added Oct 27, 10:02 AM
Type: Expenses
Status: Open
Qty: 1
👷
▶
2 Technician Assigned Oct 27, 10:17 AM
Technician Assigned → Dispatch Scheduled
📅
Dispatch Scheduled by Mark Franks
Scheduled For: 2025-10-28T04:00:00.000+0000
💵
2x Expenses Added Oct 27, 4:32 PM
Type: Expenses
Status: Open
Qty: 1
🚨 10.9 business days
📦
▶
2 Parts Requested Nov 10, 5:49 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Mark Franks
From: Scheduled
To: Awaiting Parts
Duration in Previous: 32d 4h
🚨 32.8 business days
✔️
Status: Completed by Jennifer Johnson Dec 30, 2:42 PM
From: Awaiting Parts, Completed
To: Completed, Incomplete
Duration in Previous: 49d 20h, 0m
🏁
Status: Closed by Jennifer Johnson Dec 30, 3:46 PM
From: Incomplete
To: Closed
Duration in Previous: 1h 4m
📄
Status: Ready to Bill by Hannah Shaw Dec 30, 5:23 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 36m
💵
▶
2 Status: Billing Review Dec 31, 2:00 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
📨
Status: Invoice Pending by Hannah Shaw Dec 31, 2:13 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 11m
💰
Status: Invoiced by Hannah Shaw Dec 31, 4:10 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 57m
⏳ 2.0 business days
🧾
Invoice Created Jan 2, 1:43 PM
Invoice Number: SM-250248

Bottlenecks

Scheduled
Duration: 21.7 business days (threshold: 2.0 business days)
Exceeded by 19.7 business days
Awaiting Parts
Duration: 32.1 business days (threshold: 3.0 business days)
Exceeded by 29.1 business days
Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours

🔗 Related Artifacts

📦
Parts Order 00085058
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
Oct 28, 12:00 AM
Created
Oct 9, 11:41 AM
Invoice #
SM-250248

Work Details (22)

Name Type Status Qty Amount Date
WL-02971196 Expenses Open 1 $70.00 Oct 15, 10:12 AM
WL-02971195 Labor Open 9.5 $902.50 Oct 15, 10:12 AM
WL-02971197 Expenses Open 1 $70.00 Oct 15, 10:12 AM
WL-02971198 Expenses Open 1 $70.00 Oct 15, 10:12 AM
WL-02971199 Expenses Open 1 $70.00 Oct 15, 10:12 AM
WL-02971200 Expenses Open 1 $70.00 Oct 15, 10:12 AM
WL-02971201 Expenses Open 1 $70.00 Oct 15, 10:12 AM
WL-02976086 Expenses Open 1 $186.20 Oct 18, 4:31 PM
WL-02976095 Expenses Open 1 $0.00 Oct 18, 4:40 PM
WL-02976096 Expenses Open 1 $32.68 Oct 18, 4:40 PM
WL-02977017 Expenses Open 1 $70.00 Oct 20, 1:01 PM
WL-02977016 Expenses Open 1 $70.00 Oct 20, 1:01 PM
WL-02979896 Labor Open 0.75 $71.25 Oct 22, 12:56 PM
WL-02982620 Expenses Open 1 $35.00 Oct 24, 6:28 AM
WL-02982621 Expenses Open 1 $0.00 Oct 24, 6:28 AM
WL-02982622 Expenses Open 1 $3,478.27 Oct 24, 6:28 AM
WL-02982623 Expenses Open 1 $1,249.18 Oct 24, 6:28 AM
WL-02982636 Labor Open 10.5 $997.50 Oct 24, 6:54 AM
WL-02984396 Expenses Open 1 $53.19 Oct 25, 8:54 PM
WL-02985093 Expenses Open 1 $231.00 Oct 27, 10:02 AM
WL-02985641 Expenses Open 1 $621.56 Oct 27, 4:32 PM
WL-02985642 Expenses Open 1 $0.00 Oct 27, 4:32 PM

Details