Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308601 ↗ ServiceMax

COMMONWEALTH FUSION SYSTEMS • Repair • PC

📍 Commonwealth Fusion Systems — 117 Hospital Rd, Devens MA, 01434

Oct 9, 2025 → Oct 9, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 23, 2025
✓ SLA Met (9 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Oct 9, 2025)
0d
▶ Clock Running
Status: Created
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Oct 9, 2025 Completed: Oct 9, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 9 Created ▶ Running 0 0
Oct 9 → Oct 9 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Billing
0.2 days
Created: Oct 9, 2025 Due: Oct 23, 2025 Completed: Oct 9, 2025 (14 days early)
📅
0.0 days Total Age
⏱️
0.2d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed on schedule
Invoiced • 146 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Recalibration
⚠️ Problem Description
Recalibration
📄 Description
VS CAL LEAK

Timeline

📋
▶
2 Work Order Created Oct 9, 1:54 PM
Work Order Created → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
👷
▶
4 Technician Assigned Oct 9, 1:59 PM
Technician Assigned → Status: Assigned → Expenses Added → Status: Completed
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 5m
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Tami Dawe
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 3m, 0m
📄
Status: Ready to Bill by Tami Dawe Oct 9, 2:21 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18m
📨
Status: Invoice Pending by Hannah Shaw Oct 9, 3:47 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 26m
💰
Status: Invoiced by Hannah Shaw Oct 9, 4:01 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 13m
🚨 83.0 business days
🧾
Invoice Created Feb 11, 10:44 AM
Invoice Number: SM-243288

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
VPD Bench
Scheduled
N/A
Created
Oct 9, 1:54 PM
Invoice #
SM-243288

Work Details (2)

Name Type Status Qty Amount Date
WL-02965138 Labor Open 1 $519.00 Oct 9, 1:58 PM
WL-02965141 Expenses Open 1 $22.00 Oct 9, 2:01 PM

Details