📍 NucFil LLC — 400 Corporate Cir Ste M, Golden CO, 80401
Oct 9, 2025 → Oct 14, 2025
✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✓ SLA Met (11 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Oct 16, 2025)
▶ Clock Running
Status: Created
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Oct 9 → Oct 16, 2025
4 business days (counted)
Running total: 4 of ? biz days used
Created: Oct 9, 2025Completed: Oct 16, 2025
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 9 → Oct 9
Created
▶ Running
0
0
Oct 9 → Oct 16
Assigned
▶ Running
4
4
Dispatch0.0d
Coordinators4.7d
Field Work0.0d
Billing1.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.7 days
Over SLA
Field Work
0.0 days
Billing
1.0 days
Created: Oct 9, 2025
Due: Nov 9, 2025
Completed: Oct 14, 2025 (26 days early)
📅
2.7 daysTotal Age
⏱️
4.7d in AssignedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
5.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
2 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with minor delays
Invoiced • 146 days old
🚨
Primary Delay4.7 days stuck in "Assigned"
⏱️
Total Delay5.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
4.7d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Perform Bench Repair warranty: Evaluated, unit passed calibration, the scroll pump checked is good, but pump down slow to reach -10 range.
10/14/2025 started to tear down unit, Cleaned valve block, replace all O-ring, plunger seal, retorque spec-tube header, re-assembled vacuum system. Visual check on IPV valve/
retire all clamps/new O-rings. Started up unit, perform fine test procedure, record parameter, chart record MDL/Helium Stability. Shut off unit, pack it up, ship unit back to customer.
🔍Technician Findings
UNIT PUMP DOWN TO REACH -10 RANGE.
⚠️Problem Description
Shipper's Note
09.10.2025 13:09:35 PIERCEB
No Charge Domestic 6352230 has been saved
____________________
Note
09.10.2025 13:09:34 PIERCEB
Rec'd on 10/09/2025
____________________
Approval Note
18.09.2025 15:30:16 BRIAMESS
Gratis approved.
Regards,
Brian
____________________
Note
18.09.2025 12:03:40 WIGEORGE
customer called back; changed serial number
____________________
Note
18.09.2025 11:13:31 WIGEORGE
No Charge Domestic 6314959 has been saved for box
Message no. V1311
____________________
Approval Note
18.09.2025 10:37:36 WIGEORGE
Brian Mess
📄Description
VS MD30 Mobile Leak Detector
📞Call Description
VPD Bench Reapir Warranty
Timeline
📋
▶
3
Work Order Created Oct 9, 2:32 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:a0hF0000002XLPBIA4, Minh Huynh
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:1m
⏳4.9 business days
🔩
Parts Added Oct 16, 7:10 AM
Type:Parts
Status:Open
Qty:1
⏱️
▶
2
Labor Added Oct 16, 7:35 AM
Labor Added → Status: Completed
✔️
Status: Completed by Minh Huynh
From:Assigned
To:Completed
Duration in Previous:6d 17h
🏁
Status: Closed by Minh HuynhOct 16, 7:41 AM
From:Completed
To:Closed
Duration in Previous:5m
⏳2.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARAOct 19, 8:21 AM
From:Closed
To:Ready to Bill
Duration in Previous:3d 0h
⏳1.0 business days
📨
▶
2
Status: Invoice Pending Oct 20, 12:47 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳2.0 business days
🧾
Invoice Created Oct 21, 3:08 PM
Invoice Number:SM-244170
Bottlenecks
Assigned
Duration: 4.7 business days (threshold: 4.0 business hours)
Exceeded by 4.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)