Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308633 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Oct 9, 2025 → Oct 10, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 17, 2025
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 10, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Oct 9 → Oct 10, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 1 of 5 biz days used
Created: Oct 9, 2025 Completed: Oct 10, 2025
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 9 Created ▶ Running 0 0 / 5
Oct 9 → Oct 9 Ready for Scheduling ▶ Running 0 0 / 5
Oct 9 → Oct 10 Assigned ▶ Running 1 1 / 5
Oct 10 → Oct 10 Tech On Site ▶ Running 0 1 / 5
Dispatch 0.0d
Coordinators 1.6d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.6 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Oct 9, 2025 Due: Oct 16, 2025 Completed: Oct 10, 2025 (6 days early)
📅
1.6 days Total Age
⏱️
1.5d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 146 days old
🚨
Primary Delay 1.5 days stuck in "Assigned"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.5d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.2d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Checked all functions and did not observe any problems.
🔍 Technician Findings
No problem found
⚠️ Problem Description
Requested by Joe Evans: Note on bed says "Broken"
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 9, 2:51 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 9, 4:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 11m
🔧
▶
2 Status: Tech On Site Oct 10, 10:18 AM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Oct 10, 10:26 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Joe Evans
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Oct 10, 12:14 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 47m
📨
▶
2 Status: Invoice Pending Oct 10, 12:49 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
⏳ 1.0 business days
🧾
Invoice Created Oct 13, 12:14 PM
Invoice Number: SM-243370

Bottlenecks

Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Oct 9, 2:51 PM
Invoice #
SM-243370

Work Details (1)

Name Type Status Qty Amount Date
WL-02966245 Labor Open 1 $0.00 Oct 10, 10:22 AM

Details