Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308642 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Oct 9, 2025 → Oct 10, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 17, 2025
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 10, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Oct 9 → Oct 10, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
Created: Oct 9, 2025 Completed: Oct 10, 2025
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 9 Created ▶ Running 0 0 / 5
Oct 9 → Oct 9 Ready for Scheduling ▶ Running 0 0 / 5
Oct 9 → Oct 10 Assigned ▶ Running 1 1 / 5
Dispatch 0.0d
Coordinators 1.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.6 days
Over SLA
Created: Oct 9, 2025 Due: Oct 16, 2025 Completed: Oct 10, 2025 (6 days early)
📅
1.6 days Total Age
⏱️
1.5d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 146 days old
🚨
Primary Delay 1.5 days stuck in "Assigned"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.5d / 0.5d SLA
Closed
0.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced belt on intellidrive.
🔍 Technician Findings
The Intellidrive was not working.
⚠️ Problem Description
Requested by Ray-Anthony Alston: The Intellidrive was not working.

Timeline

📋
▶
2 Work Order Created Oct 9, 3:15 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 9, 4:04 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 47m
⏳ 2.0 business days
⏱️
▶
2 2x Labor Added Oct 10, 6:02 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1d 1h, 0m
⏳ 0.7 business days
📄
Status: Ready to Bill by Hannah Shaw Oct 13, 12:49 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 18h
📨
▶
2 Status: Invoice Pending Oct 13, 1:03 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created Oct 14, 11:54 AM
Invoice Number: SM-243441

Bottlenecks

Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Oct 9, 3:15 PM
Invoice #
SM-243441

Work Details (2)

Name Type Status Qty Amount Date
WL-02967061 Labor Open 1.5 $0.00 Oct 10, 6:02 PM
WL-02967062 Parts Open 1 $0.00 Oct 10, 6:02 PM

Details