Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308668 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 Schaffer Schonholz & Drossman LLP Radiology — 488 Madison Avenue 12th Floor, NEW YORK NY, 10022

Oct 9, 2025 → Oct 25, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 25, 2025
✓ SLA Met
Active: 10 biz days
🕐 Clock stopped: Completed (Oct 25, 2025)
1d
▶ Clock Running
Status: Created
Oct 9 → Oct 13, 2025
1 business day (counted)
Running total: 1 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Oct 13 → Oct 21, 2025
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Entered
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 7 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Oct 21 → Oct 25, 2025
3 business days (counted)
Running total: 10 of ? biz days used
Created: Oct 9, 2025 Completed: Oct 25, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 13 Created ▶ Running 1 1
Oct 13 → Oct 21 Scheduled ▶ Running 6 7
Oct 21 → Oct 21 Entered ▶ Running 0 7
Oct 21 → Oct 25 Scheduled ▶ Running 3 10
Coordinators 11.4d
Billing 2.9d
✓ SLA Met
Coordinators
11.4 days
Over SLA
Billing
2.9 days
Over SLA
Created: Oct 9, 2025 Due: Oct 25, 2025 Completed: Oct 25, 2025 (on time)
📅
10.4 days Total Age
⏱️
6.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
12.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 146 days old
🚨
Primary Delay 6.0 days stuck in "Scheduled"
⏱️
Total Delay 12.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.4d / 1.0d SLA
Scheduled
10.0d / 2.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
2.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/21/2025 RArnold - Updated to Rick

10/13/2025 RArnold- Dispatching to Carlos for 10/23 @ 5 pm

🔧 Work Performed
GEHC Mammogram - Deinstall Hologic
🔍 Technician Findings
good working conditions
⚠️ Problem Description
GEHC Mammogram - Deinstall Hologic
📄 Description
GEHC - Senographe Pristina™ Mammography System
📞 Call Description
GEHC Mammogram Deinstall/Install

Timeline

📋
Work Order Created Oct 9, 4:32 PM
Work Order: WO-01308668
Type: Installation
Priority: PC
⏳ 1.9 business days
👷
▶
3 Technician Assigned Oct 13, 9:13 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-10-23T21:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3d 16h
⚠️ 6.0 business days
🆕
▶
3 Status: Entered Oct 21, 10:37 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: a0h5A00000GzK9zQAF, Rick Charles
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-10-23T21:00:00.000+0000
⏳ 3.0 business days
💵
2x Expenses Added Oct 23, 12:36 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
▶
2 6x Labor Added Oct 25, 10:15 AM
6x Labor Added → Status: Completed
✔️
Status: Completed by Rick Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3d 23h, 0m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 31, 12:42 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 2h
⏳ 3.0 business days
📨
▶
2 Status: Invoice Pending Nov 4, 1:20 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Nov 6, 12:39 PM
Invoice Number: SM-245565

Bottlenecks

Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Rick Charles
Scheduled
Oct 23, 5:00 PM
Created
Oct 9, 4:32 PM
Invoice #
SM-245565

Work Details (8)

Name Type Status Qty Amount Date
WL-02981505 Expenses Open 1 $205.00 Oct 23, 12:36 PM
WL-02981506 Expenses Open 1 $0.00 Oct 23, 12:36 PM
WL-02984099 Labor Open 5 $0.00 Oct 25, 10:15 AM
WL-02984100 Labor Open 4 $400.00 Oct 25, 10:15 AM
WL-02984101 Labor Open 0.5 $310.00 Oct 25, 10:15 AM
WL-02984102 Expenses Open 1 $0.00 Oct 25, 10:15 AM
WL-02984103 Travel Open 113 $0.00 Oct 25, 10:15 AM
WL-02984104 Travel Open 5.3 $0.00 Oct 25, 10:15 AM

Details