Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308686 ↗ ServiceMax

GE HEALTHCARE • Repair • PC

📍 Ochsner Medical Center New Orleans — 1514 Jefferson Hwy, Jefferson LA, 70121

Oct 9, 2025 → Oct 15, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (29 biz days early)
Active: 3 biz days
🕐 Clock stopped: Invoiced (Oct 15, 2025)
3d
▶ Clock Running
Status: Assigned
Oct 9 → Oct 15, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Completed
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 3 of ? biz days used
Created: Oct 9, 2025 Invoiced: Oct 15, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 15 Assigned ▶ Running 3 3
Oct 15 → Oct 15 Tech On Site ▶ Running 0 3
Oct 15 → Oct 15 Completed ▶ Running 0 3
Coordinators 4.5d
Field Work 0.0d
Billing 50.2d
✓ SLA Met
Coordinators
4.5 days
Over SLA
Field Work
0.0 days
Billing
50.2 days
Over SLA
Created: Oct 9, 2025 Due: Nov 30, 2025 Completed: Oct 15, 2025 (46 days early)
📅
3.2 days Total Age
⏱️
41.9d in Ready to Bill Longest Stage
🔄
9 transitions Status Changes
⚠️
51.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 146 days old
🚨
Primary Delay 41.9 days stuck in "Ready to Bill"
⏱️
Total Delay 51.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
4.5d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
3.2d / 1.0d SLA
Billing Review
8.0d / 2.0d SLA
Ready to Bill
41.9d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10.16.25 hshaw - new project, waiting for jJohnson's final instruction to bill.

🔧 Work Performed
replaced head left siderail outer cover/ overlays and handle tested bed and returned to service
🔍 Technician Findings
overlays and cover torn and handle missing
⚠️ Problem Description
Project Repair work - Will need to add Problem Description once onsite
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 9, 6:34 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
⏳ 3.7 business days
🔧
Status: Tech On Site by Kenneth Lancara Oct 15, 5:54 PM
From: Assigned
To: Tech On Site
Duration in Previous: 5d 23h
⏱️
▶
2 3x Labor Added Oct 15, 6:01 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 7m, 0m
💵
Status: Billing Review by Hannah Shaw Oct 16, 12:01 PM
From: Closed
To: Billing Review
Duration in Previous: 17h 58m
⚠️ 8.0 business days
👷
▶
2 Technician Assigned Oct 27, 5:33 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Robert Ingraham
From: Billing Review
To: Assigned
Duration in Previous: 11d 5h
🏁
Status: Closed by Rhonnie Reeves Oct 28, 8:33 AM
From: Assigned
To: Closed
Duration in Previous: 14h 59m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Oct 29, 12:32 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 3h
🚨 42.0 business days
📨
Status: Invoice Pending by Hannah Shaw Dec 31, 2:13 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 63d 2h
🧾
▶
2 Invoice Created Dec 31, 4:10 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 57m

Bottlenecks

Assigned
Duration: 3.2 business days (threshold: 4.0 business hours)
Exceeded by 2.7 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours
Billing Review
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.4 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 41.9 business days (threshold: 1.0 business days)
Exceeded by 40.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Oct 9, 6:34 PM
Invoice #
SM-250248

Work Details (3)

Name Type Status Qty Amount Date
WL-02971986 Labor Open 1.5 $142.50 Oct 15, 6:01 PM
WL-02971987 Parts Open 1 $0.00 Oct 15, 6:01 PM
WL-02971988 Parts Open 1 $0.00 Oct 15, 6:01 PM

Details