Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (30 biz days early)
🕐 Clock stopped: Invoiced (Oct 14, 2025)
▶ Clock Running
Status: Created
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Oct 9 → Oct 14, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Completed
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 2 of ? biz days used
Created: Oct 9, 2025
Invoiced: Oct 14, 2025
Show SLA Clock Detail (4 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Oct 9 → Oct 9 |
Created |
▶ Running
|
0 |
0 |
| Oct 9 → Oct 14 |
Assigned |
▶ Running
|
2 |
2 |
| Oct 14 → Oct 14 |
Tech On Site |
▶ Running
|
0 |
2 |
| Oct 14 → Oct 14 |
Completed |
▶ Running
|
0 |
2 |
Coordinators
3.5 days
Over SLA
Billing
51.1 days
Over SLA
Created: Oct 9, 2025
Due: Nov 30, 2025
Completed: Oct 14, 2025 (47 days early)
⏱️
41.9d in Ready to Bill
Longest Stage
🔄
9 transitions
Status Changes
⚠️
51.6d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
41.9 days stuck in "Ready to Bill"
⏱️
Total Delay
51.6 business days over SLA thresholds
SLA vs Actual Time by Status
Tech On Site
0.1d
/ 1.0d SLA
Billing Review
8.9d
/ 2.0d SLA
Ready to Bill
41.9d
/ 1.0d SLA
Invoice Pending
0.2d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
10.15.25 Hshaw - new project, waiting for JJohnson's final instruction to bill
🔧
Work Performed
replaced main cpu board / cpr engagement spring
cpr coupling
and recalibrated bed tested bed functions and returned bed to service
🔍
Technician Findings
bed would not charge and cpr was not working
⚠️
Problem Description
Project Repair work - Will need to add Problem Description once onsite
📄
Description
Bed, Electric
Timeline
📋
👷
From:
Entered
To:
Assigned
Duration in Previous:
0m
🔧
From:
Assigned
To:
Tech On Site
Duration in Previous:
4d 23h
⏱️
Type:
Labor, Parts
Status:
Open
Qty:
3.25, 1
✔️
From:
Tech On Site, Completed
To:
Completed, Closed
Duration in Previous:
27m, 0m
💵
From:
Closed
To:
Billing Review
Duration in Previous:
18h 40m
👷
👷
From:
Billing Review
To:
Assigned
Duration in Previous:
12d 4h
🏁
From:
Assigned
To:
Closed
Duration in Previous:
14h 58m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
1d 3h
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
63d 2h
🧾
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
1h 57m
Bottlenecks
Assigned
Duration: 2.2 business days (threshold: 4.0 business hours)
Exceeded by 1.7 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours
Billing Review
Duration: 8.9 business days (threshold: 2.0 business days)
Exceeded by 6.9 business days
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.4 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 41.9 business days (threshold: 1.0 business days)
Exceeded by 40.9 business days
ℹ️ Work Order Details
Technician
Kenneth Lancara
Work Details (3)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-02970436 |
Labor |
Open |
3.25 |
$308.75 |
Oct 14, 5:48 PM |
| WL-02970437 |
Parts |
Open |
1 |
$0.00 |
Oct 14, 5:48 PM |
| WL-02970438 |
Parts |
Open |
1 |
$0.00 |
Oct 14, 5:48 PM |