Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308690 ↗ ServiceMax

GE HEALTHCARE • Repair • PC

📍 Ochsner Medical Center New Orleans — 1514 Jefferson Hwy, Jefferson LA, 70121

Oct 9, 2025 → Oct 14, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (30 biz days early)
Active: 2 biz days
🕐 Clock stopped: Invoiced (Oct 14, 2025)
2d
▶ Clock Running
Status: Assigned
Oct 9 → Oct 14, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Completed
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Closed
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 2 of ? biz days used
Created: Oct 9, 2025 Invoiced: Oct 14, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 14 Assigned ▶ Running 2 2
Oct 14 → Oct 14 Tech On Site ▶ Running 0 2
Oct 14 → Oct 14 Completed ▶ Running 0 2
Oct 14 → Oct 14 Closed ▶ Running 0 2
Coordinators 3.5d
Field Work 0.0d
Billing 51.1d
✓ SLA Met
Coordinators
3.5 days
Over SLA
Field Work
0.0 days
Billing
51.1 days
Over SLA
Created: Oct 9, 2025 Due: Nov 30, 2025 Completed: Oct 14, 2025 (47 days early)
📅
2.2 days Total Age
⏱️
42.0d in Ready to Bill Longest Stage
🔄
9 transitions Status Changes
⚠️
51.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 146 days old
🚨
Primary Delay 42.0 days stuck in "Ready to Bill"
⏱️
Total Delay 51.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
3.5d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
3.4d / 1.0d SLA
Billing Review
8.9d / 2.0d SLA
Ready to Bill
42.0d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10.15.25 Hshaw - new project, waiting for JJohnson's final instruction to bill

🔧 Work Performed
reconnected isolibrium comm cable tested all functions and returned bed to service
🔍 Technician Findings
isolibrium mattress comm cable came off from mattress box and needed to be reconnected
⚠️ Problem Description
Project Repair work - Will need to add Problem Description once onsite
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 9, 6:37 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
⏳ 2.7 business days
🔧
Status: Tech On Site by Kenneth Lancara Oct 14, 4:38 PM
From: Assigned
To: Tech On Site
Duration in Previous: 4d 22h
⏱️
▶
2 Labor Added Oct 14, 4:49 PM
Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 12m, 0m
💵
Status: Billing Review by Hannah Shaw Oct 15, 12:38 PM
From: Closed
To: Billing Review
Duration in Previous: 19h 48m
⚠️ 9.0 business days
👷
▶
2 Technician Assigned Oct 27, 5:37 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Robert Ingraham
From: Billing Review
To: Assigned
Duration in Previous: 12d 4h
🏁
Status: Closed by Rhonnie Reeves Oct 28, 8:34 AM
From: Assigned
To: Closed
Duration in Previous: 14h 56m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Oct 29, 12:23 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 3h
🚨 42.0 business days
📨
Status: Invoice Pending by Hannah Shaw Dec 31, 2:13 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 63d 2h
🧾
▶
2 Invoice Created Dec 31, 4:10 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 57m

Bottlenecks

Assigned
Duration: 2.2 business days (threshold: 4.0 business hours)
Exceeded by 1.7 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours
Billing Review
Duration: 8.9 business days (threshold: 2.0 business days)
Exceeded by 6.9 business days
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.4 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 42.0 business days (threshold: 1.0 business days)
Exceeded by 41.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Oct 9, 6:37 PM
Invoice #
SM-250248

Work Details (1)

Name Type Status Qty Amount Date
WL-02970324 Labor Open 0.75 $71.25 Oct 14, 4:49 PM

Details