Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308691 ↗ ServiceMax

GE HEALTHCARE • Repair • PC

📍 Ochsner Medical Center New Orleans — 1514 Jefferson Hwy, Jefferson LA, 70121

Oct 9, 2025 → Dec 30, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (1 biz days early)
Active: 53 biz days
🕐 Clock stopped: Completed (Dec 30, 2025)
53d
▶ Clock Running
Status: Assigned
Oct 9 → Dec 30, 2025
53 business days (counted)
Running total: 53 of ? biz days used
Created: Oct 9, 2025 Completed: Dec 30, 2025
Coordinators 53.2d
Field Work 0.0d
Billing 1.6d
✓ SLA Met
Coordinators
53.2 days
Over SLA
Field Work
0.0 days
Billing
1.6 days
Over SLA
Created: Oct 9, 2025 Due: Dec 31, 2025 Completed: Dec 30, 2025 (1 days early)
📅
53.2 days Total Age
⏱️
53.2d in Assigned Longest Stage
🔄
13 transitions Status Changes
⚠️
52.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
24 lines Work Details
🚩
6 visits On-Site Trips
📋
Coordinator Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Oct 15, 2025
Visit 2 Oct 27, 2025
Visit 3 Oct 28, 2025
Visit 4 Oct 29, 2025
Visit 5 Oct 30, 2025
Visit 6 Oct 31, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 146 days old
🚨
Primary Delay 53.2 days stuck in "Assigned"
⏱️
Total Delay 52.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
53.2d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Billing Review
0.1d / 2.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
TROUBLE SHOT BED REPLACED TWO ANGLE SENSORS RAN CALIBRATION ERROR YD 10/15 Additional Follow up Work Order Needed
🔍 Technician Findings
TROUBLE SHOT BED REPLACED TWO ANGLE SENSORS RAN CALIBRATION ERROR YD 10/15 Additional Follow up Work Order Needed
⚠️ Problem Description
Project Repair work - Will need to add Problem Description once onsite
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 9, 6:37 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
⏳ 3.7 business days
⏱️
2x Labor Added Oct 15, 6:29 PM
Type: Labor
Status: Open
Qty: 2, 0.5
⚠️ 8.7 business days
⏱️
9x Labor Added Oct 27, 10:13 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 8, 1, 106
⏱️
2x Labor Added Oct 28, 9:00 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 1.4 business days
⏱️
Labor Added Oct 29, 9:20 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 1.3 business days
⏱️
5x Labor Added Oct 30, 11:36 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.5, 1, 106
⏱️
4x Labor Added Oct 31, 9:00 AM
Type: Labor, Expenses
Status: Open
Qty: 7, 1
💵
Expenses Added Oct 31, 9:06 AM
Type: Expenses
Status: Open
Qty: 1
🚨 39.0 business days
✔️
▶
2 Status: Completed Dec 30, 4:23 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Jennifer Johnson
From: Completed, Closed
To: Closed, Ready to Bill
Duration in Previous: 2m, 0m
💵
Status: Billing Review by Yecenia Campos Dec 30, 4:48 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 23m
📄
Status: Ready to Bill by Hannah Shaw Dec 30, 4:55 PM
From: Billing Review, Ready to Bill
To: Ready to Bill, Billing Review
Duration in Previous: 6m, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 30, 5:05 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 9m
💵
Status: Billing Review by Hannah Shaw Dec 30, 5:16 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 11m
📄
▶
2 Status: Ready to Bill Dec 30, 5:26 PM
Status: Ready to Bill → Status: Billing Review
💵
Status: Billing Review by Hannah Shaw
From: Ready to Bill
To: Billing Review
Duration in Previous: 3m
📄
Status: Ready to Bill by Hannah Shaw Dec 30, 5:31 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
💵
Status: Billing Review by Hannah Shaw Dec 31, 2:02 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 20h 30m
📨
Status: Invoice Pending by Hannah Shaw Dec 31, 2:13 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 9m
🧾
▶
2 Invoice Created Dec 31, 4:10 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 57m

Bottlenecks

Assigned
Duration: 53.2 business days (threshold: 4.0 business hours)
Exceeded by 52.7 business days
Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Oct 9, 6:37 PM
Invoice #
SM-250248

Work Details (24)

Name Type Status Qty Amount Date
WL-02972033 Labor Open 2 $190.00 Oct 15, 6:29 PM
WL-02972034 Labor Open 0.5 $47.50 Oct 15, 6:29 PM
WL-02986013 Labor Open 8 $760.00 Oct 27, 10:13 PM
WL-02986014 Expenses Open 1 $797.93 Oct 27, 10:13 PM
WL-02986015 Expenses Open 1 $49.00 Oct 27, 10:13 PM
WL-02986018 Expenses Open 1 $70.00 Oct 27, 10:13 PM
WL-02986019 Expenses Open 1 $70.00 Oct 27, 10:13 PM
WL-02986020 Expenses Open 1 $70.00 Oct 27, 10:13 PM
WL-02986021 Expenses Open 1 $70.00 Oct 27, 10:13 PM
WL-02986022 Expenses Open 1 $35.00 Oct 27, 10:13 PM
WL-02986023 Travel Open 106 $79.50 Oct 27, 10:13 PM
WL-02987353 Labor Open 0.5 $47.50 Oct 28, 9:00 PM
WL-02987354 Labor Open 0.5 $47.50 Oct 28, 9:00 PM
WL-02989079 Labor Open 0.5 $47.50 Oct 29, 9:20 PM
WL-02991156 Labor Open 0.5 $47.50 Oct 30, 11:36 PM
WL-02991157 Labor Open 0.5 $47.50 Oct 30, 11:36 PM
WL-02991158 Expenses Open 1 $526.85 Oct 30, 11:36 PM
WL-02991160 Expenses Open 1 $63.00 Oct 30, 11:36 PM
WL-02991161 Travel Open 106 $0.00 Oct 30, 11:36 PM
WL-02991338 Labor Open 7 $665.00 Oct 31, 9:00 AM
WL-02991339 Expenses Open 1 $63.00 Oct 31, 9:00 AM
WL-02991340 Expenses Open 1 $189.00 Oct 31, 9:00 AM
WL-02991341 Expenses Open 1 $838.14 Oct 31, 9:00 AM
WL-02991355 Expenses Open 1 $210.00 Oct 31, 9:06 AM

Details