Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308697 ↗ ServiceMax

GE HEALTHCARE • Repair • PC

📍 Ochsner Medical Center New Orleans — 1514 Jefferson Hwy, Jefferson LA, 70121

Oct 9, 2025 → Oct 16, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (28 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Oct 16, 2025)
4d
▶ Clock Running
Status: Assigned
Oct 9 → Oct 16, 2025
4 business days (counted)
Running total: 4 of ? biz days used
Created: Oct 9, 2025 Completed: Oct 16, 2025
Coordinators 4.2d
Billing 50.5d
✓ SLA Met
Coordinators
4.2 days
Over SLA
Billing
50.5 days
Over SLA
Created: Oct 9, 2025 Due: Nov 30, 2025 Completed: Oct 16, 2025 (45 days early)
📅
4.2 days Total Age
⏱️
40.2d in Ready to Bill Longest Stage
🔄
6 transitions Status Changes
⚠️
51.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 146 days old
🚨
Primary Delay 40.2 days stuck in "Ready to Bill"
⏱️
Total Delay 51.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
4.2d / 0.5d SLA
Closed
1.8d / 1.0d SLA
Billing Review
10.0d / 2.0d SLA
Ready to Bill
40.2d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10.17.25 Hshaw - new project, will be billed at once

🔧 Work Performed
REPLACED FOOT GATCH MOTOR / REPLACE 2 CASTORS REPLACED SHELL FOR FOOT BOARD RAN FUNCTIONAL TEST RETURNED BNED BACK TO SERVICE
🔍 Technician Findings
REPLACED FOOT GATCH MOTOR / REPLACE 2 CASTORS REPLACED SHELL FOR FOOT BOARD RAN FUNCTIONAL TEST RETURNED BNED BACK TO SERVICE
⚠️ Problem Description
Project Repair work - Will need to add Problem Description once onsite
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 9, 6:39 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
⏳ 4.7 business days
⏱️
▶
2 3x Labor Added Oct 16, 1:42 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 6d 19h, 0m
💵
Status: Billing Review by Hannah Shaw Oct 17, 9:57 AM
From: Closed
To: Billing Review
Duration in Previous: 20h 12m
🚨 10.0 business days
📄
Status: Ready to Bill by Hannah Shaw Oct 30, 6:10 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 13d 8h
🚨 40.7 business days
📨
Status: Invoice Pending by Hannah Shaw Dec 31, 2:13 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 61d 21h
🧾
▶
2 Invoice Created Dec 31, 4:10 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 57m

Bottlenecks

Assigned
Duration: 4.2 business days (threshold: 4.0 business hours)
Exceeded by 3.7 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.3 business hours
Billing Review
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Ready to Bill
Duration: 40.2 business days (threshold: 1.0 business days)
Exceeded by 39.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Oct 9, 6:39 PM
Invoice #
SM-250248

Work Details (3)

Name Type Status Qty Amount Date
WL-02973156 Labor Open 3 $285.00 Oct 16, 1:42 PM
WL-02973157 Parts Open 1 $0.00 Oct 16, 1:42 PM
WL-02973158 Parts Open 2 $0.00 Oct 16, 1:42 PM

Details