📍 Ochsner Medical Center New Orleans — 1514 Jefferson Hwy, Jefferson LA, 70121
Oct 9, 2025 → Oct 23, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (23 biz days early)
Active: 9 biz days
🕐 Clock stopped: Invoiced (Oct 23, 2025)
▶ Clock Running
Status: Created
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Assigned
Oct 9 → Oct 23, 2025
9 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Completed
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 9 of ? biz days used
Created: Oct 9, 2025Invoiced: Oct 23, 2025
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 9 → Oct 9
Created
▶ Running
0
0
Oct 9 → Oct 23
Assigned
▶ Running
9
9
Oct 23 → Oct 23
Completed
▶ Running
0
9
Dispatch0.0d
Coordinators10.5d
Billing44.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
10.5 days
Over SLA
Billing
44.2 days
Over SLA
Created: Oct 9, 2025
Due: Nov 30, 2025
Completed: Oct 23, 2025 (38 days early)
📅
9.2 daysTotal Age
⏱️
41.9d in Ready to BillLongest Stage
🔄
8 transitionsStatus Changes
⚠️
51.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 146 days old
🚨
Primary Delay41.9 days stuck in "Ready to Bill"
⏱️
Total Delay51.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
10.5d / 0.5d SLA
Closed
3.2d / 1.0d SLA
Billing Review
2.0d / 2.0d SLA
Ready to Bill
41.9d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10.24.25 hshaw - new project, will be billed at once
🔧Work Performed
10/23 Jason - Repair Complete - Found the replacement part supplied by the customer. Replaced the patient right siderail switch. Once replaced, performed a full functionality test on the bed. All tests passed. Placed bed back into service.
🔍Technician Findings
Placed bed back into service.
⚠️Problem Description
Bed was already partially disassembled. The side rail had the outer rail cover removed already with the part that needed to be replaced sitting on the litter of the bed.
📄Description
Bed, Electric
Timeline
📋
▶
2
Work Order Created Oct 9, 6:42 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From:Entered
To:Assigned
Duration in Previous:0m
⚠️9.7 business days
⏱️
▶
2
4x Labor Added Oct 23, 6:44 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:14d 0h, 0m
💵
Status: Billing Review by Hannah ShawOct 24, 10:02 AM
From:Closed
To:Billing Review
Duration in Previous:15h 17m
⏳2.0 business days
👷
▶
2
Technician Assigned Oct 27, 5:22 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Robert Ingraham
From:Billing Review
To:Assigned
Duration in Previous:3d 7h
🏁
Status: Closed by Rhonnie ReevesOct 28, 8:35 AM
From:Assigned
To:Closed
Duration in Previous:15h 13m
⏳2.0 business days
📄
Status: Ready to Bill by Hannah ShawOct 29, 12:35 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 3h
🚨42.0 business days
📨
Status: Invoice Pending by Hannah ShawDec 31, 2:13 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:63d 2h
🧾
▶
2
Invoice Created Dec 31, 4:10 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1h 57m
Bottlenecks
Assigned
Duration: 9.2 business days (threshold: 4.0 business hours)
Exceeded by 8.7 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business hours
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.6 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 41.9 business days (threshold: 1.0 business days)