📍 Ochsner Medical Center New Orleans — 1514 Jefferson Hwy, Jefferson LA, 70121
Oct 9, 2025 → Oct 15, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (29 biz days early)
Active: 3 biz days
🕐 Clock stopped: Invoiced (Oct 15, 2025)
▶ Clock Running
Status: Created
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Oct 9 → Oct 15, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Completed
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 3 of ? biz days used
Created: Oct 9, 2025Invoiced: Oct 15, 2025
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 9 → Oct 9
Created
▶ Running
0
0
Oct 9 → Oct 15
Assigned
▶ Running
3
3
Oct 15 → Oct 15
Tech On Site
▶ Running
0
3
Oct 15 → Oct 15
Completed
▶ Running
0
3
Dispatch0.0d
Coordinators4.4d
Field Work0.1d
Billing50.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.4 days
Over SLA
Field Work
0.1 days
Billing
50.3 days
Over SLA
Created: Oct 9, 2025
Due: Nov 30, 2025
Completed: Oct 15, 2025 (46 days early)
📅
3.2 daysTotal Age
⏱️
42.0d in Ready to BillLongest Stage
🔄
10 transitionsStatus Changes
⚠️
52.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 146 days old
🚨
Primary Delay42.0 days stuck in "Ready to Bill"
⏱️
Total Delay52.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
4.4d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Billing Review
8.0d / 2.0d SLA
Ready to Bill
42.0d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10.16.25 Hshaw - new project, waiting for jJohnson's final instruction to bill.
🔧Work Performed
repalced fowler motor and adjusted fowler potentiometer to correct ohms and performed burn in procedure tested bed functions and returned bed to service
🔍Technician Findings
bed fowler inop and fowler potentiometer out of sync needed to be adjusted
bed would not go down or up on hilow and needed to be recalibrated
⚠️Problem Description
Project Repair work - Will need to add Problem Description once onsite
📄Description
Bed, Electric
Oct 28, 2025 10:47am
@Rhonnie Reeves I noticed that you moved WO's reference to this new project back to Closed status. @Jennifer Johnson can confirm that we will bill all of them at once. cc @Yecenia Campos
Oct 29, 2025 6:56pm
@Hannah Shaw @Rhonnie Reeves @Yecenia Campos This is a small GE project. We need to bill upon completion of all work orders. Do Not Bill anything until completed, as the estimate is for an hourly rate, so will need to reconcile at the end and have PO amended, if needed. Partial Project status works, that way, they do not accidentally get billed.
Timeline
📋
▶
2
Work Order Created Oct 9, 6:42 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From:Entered
To:Assigned
Duration in Previous:0m
⏳3.7 business days
🔧
Status: Tech On Site by Kenneth LancaraOct 15, 10:55 AM
From:Assigned
To:Tech On Site
Duration in Previous:5d 16h
⏱️
▶
2
3x Labor Added Oct 15, 11:20 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:26m, 0m
⏳2.0 business days
💵
Status: Billing Review by Hannah ShawOct 16, 11:58 AM
From:Closed
To:Billing Review
Duration in Previous:1d 0h
⚠️8.0 business days
👷
▶
2
Technician Assigned Oct 27, 6:05 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Robert Ingraham
From:Billing Review
To:Assigned
Duration in Previous:11d 6h
🏁
Status: Closed by Rhonnie ReevesOct 28, 8:35 AM
From:Assigned
To:Closed
Duration in Previous:14h 30m
⏳2.0 business days
📄
Status: Ready to Bill by Hannah ShawOct 29, 11:02 AM
From:Closed, Ready to Bill
To:Ready to Bill, Billing Review
Duration in Previous:1d 2h, 0m
📄
Status: Ready to Bill by Hannah ShawOct 29, 11:10 AM
From:Billing Review
To:Ready to Bill
Duration in Previous:8m
🚨42.0 business days
📨
Status: Invoice Pending by Hannah ShawDec 31, 2:13 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:63d 4h
🧾
▶
2
Invoice Created Dec 31, 4:10 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1h 57m
Bottlenecks
Assigned
Duration: 3.2 business days (threshold: 4.0 business hours)
Exceeded by 2.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Assigned
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.9 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 42.0 business days (threshold: 1.0 business days)