📍 Ochsner Medical Center New Orleans — 1514 Jefferson Hwy, Jefferson LA, 70121
Oct 9, 2025 → Oct 16, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (28 biz days early)
Active: 4 biz days
🕐 Clock stopped: Invoiced (Oct 16, 2025)
4d
▶ Clock Running
Status: Assigned
Oct 9 → Oct 16, 2025
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Completed
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Closed
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 4 of ? biz days used
Created: Oct 9, 2025Invoiced: Oct 16, 2025
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 9 → Oct 16
Assigned
▶ Running
4
4
Oct 16 → Oct 16
Tech On Site
▶ Running
0
4
Oct 16 → Oct 16
Completed
▶ Running
0
4
Oct 16 → Oct 16
Closed
▶ Running
0
4
Coordinators5.4d
Field Work0.0d
Billing49.3d
✓ SLA Met
Coordinators
5.4 days
Over SLA
Field Work
0.0 days
Billing
49.3 days
Over SLA
Created: Oct 9, 2025
Due: Nov 30, 2025
Completed: Oct 16, 2025 (45 days early)
📅
4.2 daysTotal Age
⏱️
40.9d in Ready to BillLongest Stage
🔄
10 transitionsStatus Changes
⚠️
51.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 146 days old
🚨
Primary Delay40.9 days stuck in "Ready to Bill"
⏱️
Total Delay51.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
5.4d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
3.6d / 1.0d SLA
Billing Review
7.0d / 2.0d SLA
Ready to Bill
42.1d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12.30.25 hshaw - per JJohnson parts were supplied by customer
10.17.25 Hshaw - new project, will be billed at once
🔧Work Performed
replaced damper assembly/ footboard outer shell/ fowler actuator/ fowler potentiometer and calibrated it/ tested bed functions and returned bed to service
🔍Technician Findings
fowler pot, actuator and damper assy inop and footboard broken
⚠️Problem Description
Project Repair work - Will need to add Problem Description once onsite
📄Description
Bed, Electric
Timeline
📋
▶
2
Work Order Created Oct 9, 6:42 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From:Entered
To:Assigned
Duration in Previous:0m
⏳4.7 business days
🔧
Status: Tech On Site by Kenneth LancaraOct 16, 2:56 PM
From:Assigned
To:Tech On Site
Duration in Previous:6d 20h
⏱️
▶
2
4x Labor Added Oct 16, 3:05 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:10m
💵
Status: Billing Review by Hannah ShawOct 17, 9:59 AM
From:Closed
To:Billing Review
Duration in Previous:18h 52m
⚠️7.0 business days
👷
▶
2
Technician Assigned Oct 27, 6:05 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Robert Ingraham
From:Billing Review
To:Assigned
Duration in Previous:10d 8h
🏁
Status: Closed by Rhonnie ReevesOct 28, 8:35 AM
From:Assigned
To:Closed
Duration in Previous:14h 30m
⏳2.0 business days
📄
Status: Ready to Bill by Hannah ShawOct 29, 12:27 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 3h
🚨41.0 business days
💵
Status: Billing Review by Hannah ShawDec 30, 5:58 PM
From:Ready to Bill, Billing Review
To:Billing Review, Ready to Bill
Duration in Previous:62d 6h, 0m
📨
Status: Invoice Pending by Hannah ShawDec 31, 2:13 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:20h 14m
🧾
▶
2
Invoice Created Dec 31, 4:10 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1h 57m
Bottlenecks
Assigned
Duration: 4.2 business days (threshold: 4.0 business hours)
Exceeded by 3.7 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours
Billing Review
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Assigned
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.9 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 40.9 business days (threshold: 1.0 business days)
Exceeded by 39.9 business days
Ready to Bill
Duration: 1.1 business days (threshold: 1.0 business days)