📍 Ochsner Medical Center New Orleans — 1514 Jefferson Hwy, Jefferson LA, 70121
Oct 9, 2025 → Oct 28, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (20 biz days early)
Active: 12 biz days
🕐 Clock stopped: Completed (Oct 28, 2025)
12d
▶ Clock Running
Status: Assigned
Oct 9 → Oct 28, 2025
12 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 12 of ? biz days used
Created: Oct 9, 2025Completed: Oct 28, 2025
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 9 → Oct 28
Assigned
▶ Running
12
12
Oct 28 → Oct 28
Tech On Site
▶ Running
0
12
Coordinators12.2d
Field Work0.0d
Billing42.1d
✓ SLA Met
Coordinators
12.2 days
Over SLA
Field Work
0.0 days
Billing
42.1 days
Over SLA
Created: Oct 9, 2025
Due: Nov 30, 2025
Completed: Oct 28, 2025 (33 days early)
📅
12.2 daysTotal Age
⏱️
41.9d in Ready to BillLongest Stage
🔄
6 transitionsStatus Changes
⚠️
52.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
8 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1Oct 27, 2025
Visit 2Oct 28, 2025
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 146 days old
🚨
Primary Delay41.9 days stuck in "Ready to Bill"
⏱️
Total Delay52.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
12.2d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
41.9d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
10-27-25- I found a broken caster and replaced PT right foot caster. The foot board was broken on bed also. I was able to put together another foot board for the bed. Bed still needs a new power cord.
10-28-25- I replaced power cord from a retired bed.
🔍Technician Findings
I arrived on site to troubleshoot and repair bed.
⚠️Problem Description
Project Repair work - Will need to add Problem Description once onsite
📄Description
Bed, Electric
Timeline
📋
▶
2
Work Order Created Oct 9, 6:44 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From:Entered
To:Assigned
Duration in Previous:0m
🚨11.7 business days
🚗
Travel Added Oct 27, 7:34 PM
Type:Travel
Status:Open
Qty:8
🔩
Parts Added Oct 27, 8:06 PM
Type:Parts
Status:Open
Qty:1
⏱️
▶
4
3x Labor Added Oct 28, 6:24 PM
3x Labor Added → 3x Labor Added → Status: Tech On Site → Status: Completed
⏱️
3x Labor Added
Type:Labor, Travel
Status:Open
Qty:0.5, 0.25, 8
🔧
Status: Tech On Site by MICHAEL SWINGLE
From:Assigned
To:Tech On Site
Duration in Previous:18d 23h
✔️
Status: Completed by MICHAEL SWINGLE
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:1m, 0m
📄
Status: Ready to Bill by Hannah ShawOct 29, 12:55 PM
From:Closed
To:Ready to Bill
Duration in Previous:18h 26m
🚨42.0 business days
📨
Status: Invoice Pending by Hannah ShawDec 31, 2:13 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:63d 2h
🧾
▶
2
Invoice Created Dec 31, 4:10 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1h 57m
Bottlenecks
Assigned
Duration: 12.2 business days (threshold: 4.0 business hours)
Exceeded by 11.7 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours
Ready to Bill
Duration: 41.9 business days (threshold: 1.0 business days)