📍 Ochsner Medical Center New Orleans — 1514 Jefferson Hwy, Jefferson LA, 70121
Oct 9, 2025 → Oct 29, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (19 biz days early)
Active: 13 biz days
🕐 Clock stopped: Completed (Oct 29, 2025)
13d
▶ Clock Running
Status: Assigned
Oct 9 → Oct 29, 2025
13 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 13 of ? biz days used
Created: Oct 9, 2025Completed: Oct 29, 2025
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 9 → Oct 29
Assigned
▶ Running
13
13
Oct 29 → Oct 29
Tech On Site
▶ Running
0
13
Coordinators13.2d
Field Work0.7d
Billing41.2d
✓ SLA Met
Coordinators
13.2 days
Over SLA
Field Work
0.7 days
Billing
41.2 days
Over SLA
Created: Oct 9, 2025
Due: Nov 30, 2025
Completed: Oct 29, 2025 (32 days early)
📅
13.2 daysTotal Age
⏱️
41.0d in Ready to BillLongest Stage
🔄
6 transitionsStatus Changes
⚠️
53.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
10 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1Oct 28, 2025
Visit 2Oct 29, 2025
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 146 days old
🚨
Primary Delay41.0 days stuck in "Ready to Bill"
⏱️
Total Delay53.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
13.2d / 0.5d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
41.0d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
10-28-25- I replaced PT left foot caster, fowler motor, gatch assembly, potentiometer and CPR cables.
10-29-25- I replaced the PT left foot caster. Tested all functions of the bed and placed back into service.
🔍Technician Findings
Gatch assembly was bad and out of bed as well as the CPR cables.
⚠️Problem Description
Project Repair work - Will need to add Problem Description once onsite
📄Description
Bed, Electric
Timeline
📋
▶
2
Work Order Created Oct 9, 6:44 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From:Entered
To:Assigned
Duration in Previous:0m
🚨12.7 business days
⏱️
6x Labor Added Oct 28, 7:54 PM
Type:Labor, Travel, Parts
Status:Open
Qty:4, 0.5, 8, 1, 2
⏱️
▶
3
3x Labor Added Oct 29, 9:48 AM
3x Labor Added → Status: Tech On Site → Travel Added
🔧
Status: Tech On Site by MICHAEL SWINGLE
From:Assigned
To:Tech On Site
Duration in Previous:19d 15h
🚗
Travel Added
Type:Travel
Status:Open
Qty:8
✔️
Status: Completed by MICHAEL SWINGLEOct 29, 3:25 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:5h 35m, 0m
📄
Status: Ready to Bill by Hannah ShawOct 30, 11:48 AM
From:Closed
To:Ready to Bill
Duration in Previous:20h 22m
🚨41.0 business days
📨
Status: Invoice Pending by Hannah ShawDec 31, 2:13 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:62d 3h
🧾
▶
2
Invoice Created Dec 31, 4:10 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1h 57m
Bottlenecks
Assigned
Duration: 13.2 business days (threshold: 4.0 business hours)
Exceeded by 12.7 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours
Ready to Bill
Duration: 41.0 business days (threshold: 1.0 business days)