Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308713 ↗ ServiceMax

GE HEALTHCARE • Repair • PC

📍 Ochsner Medical Center New Orleans — 1514 Jefferson Hwy, Jefferson LA, 70121

Oct 9, 2025 → Oct 24, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (22 biz days early)
Active: 10 biz days
🕐 Clock stopped: Completed (Oct 24, 2025)
▶ Clock Running
Status: Created
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: Assigned
Oct 9 → Oct 24, 2025
10 business days (counted)
Running total: 10 of ? biz days used
Created: Oct 9, 2025 Completed: Oct 24, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 9 Created ▶ Running 0 0
Oct 9 → Oct 24 Assigned ▶ Running 10 10
Dispatch 0.0d
Coordinators 10.2d
Billing 46.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
10.2 days
Over SLA
Billing
46.2 days
Over SLA
Created: Oct 9, 2025 Due: Nov 30, 2025 Completed: Oct 24, 2025 (37 days early)
📅
10.2 days Total Age
⏱️
40.0d in Ready to Bill Longest Stage
🔄
6 transitions Status Changes
⚠️
52.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Oct 16, 2025
Visit 2 Oct 21, 2025
Visit 3 Oct 23, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 146 days old
🚨
Primary Delay 40.0 days stuck in "Ready to Bill"
⏱️
Total Delay 52.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
10.2d / 0.5d SLA
Closed
0.4d / 1.0d SLA
Billing Review
6.0d / 2.0d SLA
Ready to Bill
40.0d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10.24.25 hshaw - new project, will be billed at once



🔧 Work Performed
ts and bed needs hilo motor cable/ hilow motor got replaced/ HI LOW SEIZED TRIED FOR HOURS BED TO BE RETIRED
🔍 Technician Findings
TROUBLE SHOOT BED /LIFT MOTOR CABLE NEEDED
⚠️ Problem Description
Project Repair work - Will need to add Problem Description once onsite
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 9, 6:46 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
⏳ 4.7 business days
⏱️
2x Labor Added Oct 16, 3:08 PM
Type: Labor, Parts
Status: Open
Qty: 1
⏳ 4.0 business days
⏱️
Labor Added Oct 21, 2:47 PM
Type: Labor
Status: Open
Qty: 4
⏳ 3.0 business days
⏱️
2x Labor Added Oct 23, 1:55 PM
Type: Labor
Status: Open
Qty: 2, 0.75
✔️
Status: Completed by Yves Dessin Oct 24, 6:40 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 14d 11h, 0m
💵
Status: Billing Review by Hannah Shaw Oct 24, 10:01 AM
From: Closed
To: Billing Review
Duration in Previous: 3h 19m
⚠️ 6.0 business days
📄
Status: Ready to Bill by Hannah Shaw Oct 31, 10:09 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 7d 0h
🚨 40.0 business days
📨
Status: Invoice Pending by Hannah Shaw Dec 31, 2:13 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 61d 5h
🧾
▶
2 Invoice Created Dec 31, 4:10 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 57m

Bottlenecks

Assigned
Duration: 10.2 business days (threshold: 4.0 business hours)
Exceeded by 9.7 business days
Billing Review
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 40.0 business days (threshold: 1.0 business days)
Exceeded by 39.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Oct 9, 6:46 PM
Invoice #
SM-250248

Work Details (5)

Name Type Status Qty Amount Date
WL-02973282 Labor Open 1 $95.00 Oct 16, 3:08 PM
WL-02973283 Parts Open 1 $0.00 Oct 16, 3:08 PM
WL-02978576 Labor Open 4 $380.00 Oct 21, 2:47 PM
WL-02981625 Labor Open 2 $190.00 Oct 23, 1:55 PM
WL-02981626 Labor Open 0.75 $71.25 Oct 23, 1:55 PM

Details