Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308718 ↗ ServiceMax

GE HEALTHCARE • Repair • PC

📍 Ochsner Medical Center New Orleans — 1514 Jefferson Hwy, Jefferson LA, 70121

Oct 9, 2025 → Oct 16, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (28 biz days early)
Active: 4 biz days
🕐 Clock stopped: Invoiced (Oct 16, 2025)
4d
▶ Clock Running
Status: Assigned
Oct 9 → Oct 16, 2025
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Completed
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Closed
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 4 of ? biz days used
Created: Oct 9, 2025 Invoiced: Oct 16, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 16 Assigned ▶ Running 4 4
Oct 16 → Oct 16 Completed ▶ Running 0 4
Oct 16 → Oct 16 Closed ▶ Running 0 4
Coordinators 5.4d
Field Work 0.0d
Billing 49.2d
✓ SLA Met
Coordinators
5.4 days
Over SLA
Field Work
0.0 days
Billing
49.2 days
Over SLA
Created: Oct 9, 2025 Due: Nov 30, 2025 Completed: Oct 16, 2025 (45 days early)
📅
4.1 days Total Age
⏱️
41.9d in Ready to Bill Longest Stage
🔄
9 transitions Status Changes
⚠️
51.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 146 days old
🚨
Primary Delay 41.9 days stuck in "Ready to Bill"
⏱️
Total Delay 51.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
5.4d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.6d / 1.0d SLA
Billing Review
7.0d / 2.0d SLA
Ready to Bill
41.9d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10.17.25 Hshaw - new project, will be billed at once

🔧 Work Performed
REPLACED HI LOW FOOT MOTOR, REPLACED HEAD FOWLER ACTUATOR REPLACED CPR CABLE ASSEMBLY REPLACED 4 CASTOR RAN FUNCTIONAL TEST
🔍 Technician Findings
FOOT HI LOW FUNCTIONS INOP /HEAD HI LOW ACTUOTOR INOP 4 CASTORS NEEDED CPR CABLE ASSEMBLY NEEDED
⚠️ Problem Description
Project Repair work - Will need to add Problem Description once onsite
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 9, 6:49 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
⏳ 4.6 business days
⏱️
▶
3 6x Labor Added Oct 16, 2:59 PM
6x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Yves Dessin
From: Assigned
To: Completed
Duration in Previous: 6d 20h
🏁
Status: Closed by Yves Dessin
From: Completed
To: Closed
Duration in Previous: 2m
💵
Status: Billing Review by Hannah Shaw Oct 17, 9:58 AM
From: Closed
To: Billing Review
Duration in Previous: 18h 56m
⚠️ 7.0 business days
👷
▶
2 Technician Assigned Oct 27, 6:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Robert Ingraham
From: Billing Review
To: Assigned
Duration in Previous: 10d 8h
🏁
Status: Closed by Rhonnie Reeves Oct 28, 8:36 AM
From: Assigned
To: Closed
Duration in Previous: 14h 22m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Oct 29, 12:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 3h
🚨 42.0 business days
📨
Status: Invoice Pending by Hannah Shaw Dec 31, 2:13 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 63d 2h
🧾
▶
2 Invoice Created Dec 31, 4:10 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 57m

Bottlenecks

Assigned
Duration: 4.1 business days (threshold: 4.0 business hours)
Exceeded by 3.6 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours
Billing Review
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Assigned
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.8 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 41.9 business days (threshold: 1.0 business days)
Exceeded by 40.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Oct 9, 6:49 PM
Invoice #
SM-250248

Work Details (6)

Name Type Status Qty Amount Date
WL-02973262 Labor Open 3 $285.00 Oct 16, 2:59 PM
WL-02973263 Labor Open 0.5 $47.50 Oct 16, 2:59 PM
WL-02973264 Parts Open 1 $0.00 Oct 16, 2:59 PM
WL-02973265 Parts Open 4 $0.00 Oct 16, 2:59 PM
WL-02973266 Parts Open 1 $0.00 Oct 16, 2:59 PM
WL-02973267 Parts Open 1 $0.00 Oct 16, 2:59 PM

Details