Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308719 ↗ ServiceMax

GE HEALTHCARE • Repair • PC

📍 Ochsner Medical Center New Orleans — 1514 Jefferson Hwy, Jefferson LA, 70121

Oct 9, 2025 → Oct 14, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (30 biz days early)
Active: 2 biz days
🕐 Clock stopped: Invoiced (Oct 14, 2025)
▶ Clock Running
Status: Created
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Oct 9 → Oct 14, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Completed
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 2 of ? biz days used
Created: Oct 9, 2025 Invoiced: Oct 14, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 9 Created ▶ Running 0 0
Oct 9 → Oct 14 Assigned ▶ Running 2 2
Oct 14 → Oct 14 Completed ▶ Running 0 2
Dispatch 0.0d
Coordinators 3.4d
Field Work 0.0d
Billing 51.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.4 days
Over SLA
Field Work
0.0 days
Billing
51.1 days
Over SLA
Created: Oct 9, 2025 Due: Nov 30, 2025 Completed: Oct 14, 2025 (47 days early)
📅
2.1 days Total Age
⏱️
41.3d in Ready to Bill Longest Stage
🔄
11 transitions Status Changes
⚠️
51.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 146 days old
🚨
Primary Delay 41.3 days stuck in "Ready to Bill"
⏱️
Total Delay 51.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
3.4d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.6d / 1.0d SLA
Billing Review
8.9d / 2.0d SLA
WO Correction Needed
0.6d
Ready to Bill
41.3d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10.29.25 hshaw - confirm with tech castors were replaced

10.15.25 Hshaw - new project, waiting for JJohnson's final instruction to bill

🔧 Work Performed
4 castors replaced ran functional test returned bed back to service
🔍 Technician Findings
4 broken castors /4 castors replaced ran functional test returned bed back to service
⚠️ Problem Description
Project Repair work - Will need to add Problem Description once onsite
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 9, 6:49 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
⏳ 2.6 business days
⏱️
▶
3 Labor Added Oct 14, 3:37 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Yves Dessin
From: Assigned
To: Completed
Duration in Previous: 4d 20h
🏁
Status: Closed by Yves Dessin
From: Completed
To: Closed
Duration in Previous: 2m
💵
Status: Billing Review by Hannah Shaw Oct 15, 12:36 PM
From: Closed
To: Billing Review
Duration in Previous: 20h 54m
⚠️ 9.0 business days
👷
▶
2 Technician Assigned Oct 27, 6:15 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Robert Ingraham
From: Billing Review
To: Assigned
Duration in Previous: 12d 5h
🏁
Status: Closed by Rhonnie Reeves Oct 28, 8:36 AM
From: Assigned
To: Closed
Duration in Previous: 14h 21m
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Hannah Shaw Oct 29, 12:17 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 3h
🔩
▶
2 Parts Added Oct 29, 4:54 PM
Parts Added → Status: Closed
🏁
Status: Closed by Yves Dessin
From: WO Correction Needed
To: Closed
Duration in Previous: 4h 38m
📄
Status: Ready to Bill by Hannah Shaw Oct 29, 5:15 PM
From: Closed
To: Ready to Bill
Duration in Previous: 20m
🚨 41.8 business days
📨
Status: Invoice Pending by Hannah Shaw Dec 31, 2:13 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 62d 21h
🧾
▶
2 Invoice Created Dec 31, 4:10 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 57m

Bottlenecks

Assigned
Duration: 2.1 business days (threshold: 4.0 business hours)
Exceeded by 1.6 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours
Billing Review
Duration: 8.9 business days (threshold: 2.0 business days)
Exceeded by 6.9 business days
Assigned
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.7 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 41.3 business days (threshold: 1.0 business days)
Exceeded by 40.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Oct 9, 6:49 PM
Invoice #
SM-250248

Work Details (2)

Name Type Status Qty Amount Date
WL-02970189 Labor Open 1 $95.00 Oct 14, 3:37 PM
WL-02988497 Parts Open 4 $0.00 Oct 29, 4:54 PM

Details