Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308720 ↗ ServiceMax

GE HEALTHCARE • Repair • PC

📍 Ochsner Medical Center New Orleans — 1514 Jefferson Hwy, Jefferson LA, 70121

Oct 9, 2025 → Oct 28, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (20 biz days early)
Active: 12 biz days
🕐 Clock stopped: Completed (Oct 28, 2025)
▶ Clock Running
Status: Created
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Assigned
Oct 9 → Oct 28, 2025
12 business days (counted)
Running total: 12 of ? biz days used
Created: Oct 9, 2025 Completed: Oct 28, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 9 Created ▶ Running 0 0
Oct 9 → Oct 28 Assigned ▶ Running 12 12
Dispatch 0.0d
Coordinators 12.1d
Field Work 0.0d
Billing 42.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
12.1 days
Over SLA
Field Work
0.0 days
Billing
42.1 days
Over SLA
Created: Oct 9, 2025 Due: Nov 30, 2025 Completed: Oct 28, 2025 (33 days early)
📅
12.1 days Total Age
⏱️
41.9d in Ready to Bill Longest Stage
🔄
6 transitions Status Changes
⚠️
52.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Oct 26, 2025
Visit 2 Oct 27, 2025
Visit 3 Oct 28, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 146 days old
🚨
Primary Delay 41.9 days stuck in "Ready to Bill"
⏱️
Total Delay 52.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
12.1d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
41.9d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
10-27-28- I replaced three casters and tried to rebuild footboard but didnt have all the right parts. 10-28-25- I replaced power cord from a retired bed. Customer will need to order foot board from Stryker.
🔍 Technician Findings
I arrived on site to troubleshoot and repair bed.
⚠️ Problem Description
Project Repair work - Will need to add Problem Description once onsite
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 9, 6:49 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
🚨 11.6 business days
🚗
▶
2 Travel Added Oct 27, 8:51 PM
Travel Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 55
⏱️
▶
3 5x Labor Added Oct 28, 7:12 PM
5x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by MICHAEL SWINGLE
From: Assigned
To: Completed
Duration in Previous: 19d 0h
🏁
Status: Closed by MICHAEL SWINGLE
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw Oct 29, 12:50 PM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 34m
🚨 42.0 business days
📨
Status: Invoice Pending by Hannah Shaw Dec 31, 2:13 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 63d 2h
🧾
▶
2 Invoice Created Dec 31, 4:10 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 57m

Bottlenecks

Assigned
Duration: 12.1 business days (threshold: 4.0 business hours)
Exceeded by 11.6 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.7 business hours
Ready to Bill
Duration: 41.9 business days (threshold: 1.0 business days)
Exceeded by 40.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Oct 9, 6:49 PM
Invoice #
SM-250248

Work Details (7)

Name Type Status Qty Amount Date
WL-02985914 Travel Open 8 $0.00 Oct 27, 8:51 PM
WL-02985918 Travel Open 55 $0.00 Oct 27, 8:56 PM
WL-02987152 Labor Open 6 $570.00 Oct 28, 7:12 PM
WL-02987153 Labor Open 2.5 $237.50 Oct 28, 7:12 PM
WL-02987154 Labor Open 0.5 $47.50 Oct 28, 7:12 PM
WL-02987155 Labor Open 0.25 $23.75 Oct 28, 7:12 PM
WL-02987156 Parts Open 3 $0.00 Oct 28, 7:12 PM

Details