Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308722 ↗ ServiceMax

GE HEALTHCARE • Repair • PC

📍 Ochsner Medical Center New Orleans — 1514 Jefferson Hwy, Jefferson LA, 70121

Oct 9, 2025 → Oct 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (17 biz days early)
Active: 15 biz days
🕐 Clock stopped: Completed (Nov 1, 2025)
▶ Clock Running
Status: Created
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: Assigned
Oct 9 → Nov 1, 2025
15 business days (counted)
Running total: 15 of ? biz days used
Created: Oct 9, 2025 Completed: Nov 1, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 9 Created ▶ Running 0 0
Oct 9 → Nov 1 Assigned ▶ Running 15 15
Dispatch 0.0d
Coordinators 15.1d
Billing 38.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
15.1 days
Over SLA
Billing
38.9 days
Over SLA
Created: Oct 9, 2025 Due: Nov 30, 2025 Completed: Nov 1, 2025 (29 days early)
📅
15.1 days Total Age
⏱️
37.4d in Ready to Bill Longest Stage
🔄
13 transitions Status Changes
⚠️
51.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
15 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 146 days old
🚨
Primary Delay 37.4 days stuck in "Ready to Bill"
⏱️
Total Delay 51.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
15.1d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
38.7d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11.3.25 hshaw - new project, will bill all at once.

This repair was done by the customer. This WO is being used as a travel WO only, per Jennifer Johnson close the WO out after expenses and travel are put on to the WO.

🔧 Work Performed
This repair was done by the customer. This WO is being used as a travel WO only, per Jennifer Johnson close the WO out after expenses and travel are put on to the WO.
🔍 Technician Findings
This repair was done by the customer. This WO is being used as a travel WO only, per Jennifer Johnson close the WO out after expenses and travel are put on to the WO.
⚠️ Problem Description
Project Repair work - Will need to add Problem Description once onsite
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 9, 6:50 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
⚠️ 9.6 business days
👷
Technician Assigned by Robert Ingraham Oct 23, 4:29 PM
Technician: a0h5A00000HEvUAQA1, Michael Swingle
💵
3x Expenses Added Oct 23, 5:08 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 6.9 business days
💵
3x Expenses Added Oct 31, 11:03 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 3x Labor Added Oct 31, 8:02 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL SWINGLE
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 22d 1h, 0m
⏳ 1.5 business days
💵
6x Expenses Added Nov 3, 12:30 PM
Type: Expenses
Status: Open
Qty: 1
📄
Status: Ready to Bill by Hannah Shaw Nov 3, 3:37 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 20h
🚨 38.0 business days
💵
▶
2 Status: Billing Review Dec 30, 4:52 PM
Status: Billing Review → Status: Billing Review
💵
Status: Billing Review by Hannah Shaw
From: Ready to Bill
To: Billing Review
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw Dec 30, 5:03 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 8m
💵
Status: Billing Review by Hannah Shaw Dec 30, 5:16 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 12m
📄
Status: Ready to Bill by Hannah Shaw Dec 30, 5:24 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 7m
💵
Status: Billing Review by Hannah Shaw Dec 30, 5:36 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 12m, 0m
💵
▶
2 Status: Billing Review Dec 31, 2:08 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
📨
Status: Invoice Pending by Hannah Shaw Dec 31, 2:13 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4m
🧾
▶
2 Invoice Created Dec 31, 4:10 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 57m

Bottlenecks

Assigned
Duration: 15.1 business days (threshold: 4.0 business hours)
Exceeded by 14.6 business days
Ready to Bill
Duration: 37.4 business days (threshold: 1.0 business days)
Exceeded by 36.4 business days
Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Michael Swingle
Scheduled
N/A
Created
Oct 9, 6:50 PM
Invoice #
SM-250248

Work Details (15)

Name Type Status Qty Amount Date
WL-02981912 Expenses Open 1 $989.74 Oct 23, 5:08 PM
WL-02981913 Expenses Open 1 $580.83 Oct 23, 5:08 PM
WL-02981914 Expenses Open 1 $1,001.00 Oct 23, 5:08 PM
WL-02991535 Expenses Open 1 $49.00 Oct 31, 11:03 AM
WL-02991536 Expenses Open 1 $49.00 Oct 31, 11:03 AM
WL-02991537 Expenses Open 1 $21.00 Oct 31, 11:03 AM
WL-02992567 Labor Open 7 $665.00 Oct 31, 8:02 PM
WL-02992568 Expenses Open 1 $176.40 Oct 31, 8:02 PM
WL-02992569 Travel Open 55 $0.00 Oct 31, 8:02 PM
WL-02993979 Expenses Open 1 $70.00 Nov 3, 12:30 PM
WL-02993980 Expenses Open 1 $70.00 Nov 3, 12:30 PM
WL-02993981 Expenses Open 1 $70.00 Nov 3, 12:30 PM
WL-02993982 Expenses Open 1 $70.00 Nov 3, 12:30 PM
WL-02993983 Expenses Open 1 $70.00 Nov 3, 12:30 PM
WL-02993984 Expenses Open 1 $35.00 Nov 3, 12:30 PM

Details