Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308733 ↗ ServiceMax

GE HEALTHCARE • Repair • PC

📍 Ochsner Medical Center New Orleans — 1514 Jefferson Hwy, Jefferson LA, 70121

Oct 9, 2025 → Oct 16, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (28 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Oct 16, 2025)
▶ Clock Running
Status: Created
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Oct 9 → Oct 16, 2025
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 4 of ? biz days used
Created: Oct 9, 2025 Completed: Oct 16, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 9 Created ▶ Running 0 0
Oct 9 → Oct 16 Assigned ▶ Running 4 4
Oct 16 → Oct 16 Tech On Site ▶ Running 0 4
Dispatch 0.0d
Coordinators 4.1d
Field Work 0.0d
Billing 50.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.1 days
Over SLA
Field Work
0.0 days
Billing
50.5 days
Over SLA
Created: Oct 9, 2025 Due: Nov 30, 2025 Completed: Oct 16, 2025 (45 days early)
📅
4.1 days Total Age
⏱️
40.2d in Ready to Bill Longest Stage
🔄
7 transitions Status Changes
⚠️
51.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 146 days old
🚨
Primary Delay 40.2 days stuck in "Ready to Bill"
⏱️
Total Delay 51.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
4.1d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Billing Review
10.0d / 2.0d SLA
Ready to Bill
40.2d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10.17.25 hshaw - new project, will be billed at once.

🔧 Work Performed
replaced footboard outer shell tested bed functions and returned bed to service
🔍 Technician Findings
footboard outer shell damaged and screen
⚠️ Problem Description
Project Repair work - Will need to add Problem Description once onsite
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 9, 7:00 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
⏳ 4.6 business days
🔧
▶
3 Status: Tech On Site Oct 16, 10:44 AM
Status: Tech On Site → 2x Labor Added → Status: Completed
⏱️
2x Labor Added
Type: Labor, Parts
Status: Open
Qty: 1.5
✔️
Status: Completed by Kenneth Lancara
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3m, 0m
💵
Status: Billing Review by Hannah Shaw Oct 17, 9:55 AM
From: Closed
To: Billing Review
Duration in Previous: 23h 6m
🚨 10.0 business days
📄
Status: Ready to Bill by Hannah Shaw Oct 30, 6:06 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 13d 8h
🚨 40.7 business days
📨
Status: Invoice Pending by Hannah Shaw Dec 31, 2:13 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 61d 21h
🧾
▶
2 Invoice Created Dec 31, 4:10 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 57m

Bottlenecks

Assigned
Duration: 4.1 business days (threshold: 4.0 business hours)
Exceeded by 3.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Ready to Bill
Duration: 40.2 business days (threshold: 1.0 business days)
Exceeded by 39.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Oct 9, 7:00 PM
Invoice #
SM-250248

Work Details (2)

Name Type Status Qty Amount Date
WL-02972917 Labor Open 1.5 $142.50 Oct 16, 10:47 AM
WL-02972918 Parts Open 1 $0.00 Oct 16, 10:47 AM

Details