Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308735 ↗ ServiceMax

GE HEALTHCARE • Repair • PC

📍 Ochsner Medical Center New Orleans — 1514 Jefferson Hwy, Jefferson LA, 70121

Oct 9, 2025 → Oct 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (27 biz days early)
Active: 5 biz days
🕐 Clock stopped: Invoiced (Oct 17, 2025)
▶ Clock Running
Status: Created
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Oct 9 → Oct 17, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Completed
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Closed
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 5 of ? biz days used
Created: Oct 9, 2025 Invoiced: Oct 17, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 9 Created ▶ Running 0 0
Oct 9 → Oct 17 Assigned ▶ Running 5 5
Oct 17 → Oct 17 Completed ▶ Running 0 5
Oct 17 → Oct 17 Closed ▶ Running 0 5
Dispatch 0.0d
Coordinators 6.3d
Field Work 0.0d
Billing 48.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
6.3 days
Over SLA
Field Work
0.0 days
Billing
48.2 days
Over SLA
Created: Oct 9, 2025 Due: Nov 30, 2025 Completed: Oct 17, 2025 (44 days early)
📅
5.1 days Total Age
⏱️
42.0d in Ready to Bill Longest Stage
🔄
9 transitions Status Changes
⚠️
52.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 146 days old
🚨
Primary Delay 42.0 days stuck in "Ready to Bill"
⏱️
Total Delay 52.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
6.3d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Billing Review
6.0d / 2.0d SLA
Ready to Bill
42.0d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10.20.25 Hshaw - new project, will be billed at once.

🔧 Work Performed
head fowler actuator replaced 2 castors replaced cam guide switch reinstalled and adjusted ran fan functional test
🔍 Technician Findings
head fowler actuator inop / 2 castors needed / cam guide swtich not installed
⚠️ Problem Description
Project Repair work - Will need to add Problem Description once onsite
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 9, 7:00 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
⚠️ 5.6 business days
⏱️
▶
3 3x Labor Added Oct 17, 11:18 AM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Yves Dessin
From: Assigned
To: Completed
Duration in Previous: 7d 16h
🏁
Status: Closed by Yves Dessin
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
💵
Status: Billing Review by Hannah Shaw Oct 20, 10:02 AM
From: Closed
To: Billing Review
Duration in Previous: 2d 22h
⚠️ 6.0 business days
👷
▶
2 Technician Assigned Oct 27, 6:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Robert Ingraham
From: Billing Review
To: Assigned
Duration in Previous: 7d 8h
🏁
Status: Closed by Rhonnie Reeves Oct 28, 8:36 AM
From: Assigned
To: Closed
Duration in Previous: 14h 15m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Oct 29, 11:42 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 3h
🚨 42.0 business days
📨
Status: Invoice Pending by Hannah Shaw Dec 31, 2:13 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 63d 3h
🧾
▶
2 Invoice Created Dec 31, 4:10 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 57m

Bottlenecks

Assigned
Duration: 5.1 business days (threshold: 4.0 business hours)
Exceeded by 4.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.7 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 42.0 business days (threshold: 1.0 business days)
Exceeded by 41.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Oct 9, 7:00 PM
Invoice #
SM-250248

Work Details (3)

Name Type Status Qty Amount Date
WL-02974303 Labor Open 3 $285.00 Oct 17, 11:18 AM
WL-02974304 Parts Open 2 $0.00 Oct 17, 11:18 AM
WL-02974305 Parts Open 1 $0.00 Oct 17, 11:18 AM

Details