Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308738 ↗ ServiceMax

GE HEALTHCARE • Repair • PC

📍 Ochsner Medical Center New Orleans — 1514 Jefferson Hwy, Jefferson LA, 70121

Oct 9, 2025 → Oct 21, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (25 biz days early)
Active: 7 biz days
🕐 Clock stopped: Invoiced (Oct 21, 2025)
▶ Clock Running
Status: Created
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Oct 9 → Oct 21, 2025
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Completed
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 7 of ? biz days used
Created: Oct 9, 2025 Invoiced: Oct 21, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 9 Created ▶ Running 0 0
Oct 9 → Oct 21 Assigned ▶ Running 7 7
Oct 21 → Oct 21 Completed ▶ Running 0 7
Dispatch 0.0d
Coordinators 8.3d
Field Work 0.0d
Billing 46.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
8.3 days
Over SLA
Field Work
0.0 days
Billing
46.5 days
Over SLA
Created: Oct 9, 2025 Due: Nov 30, 2025 Completed: Oct 21, 2025 (40 days early)
📅
7.1 days Total Age
⏱️
41.0d in Ready to Bill Longest Stage
🔄
14 transitions Status Changes
⚠️
51.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 146 days old
🚨
Primary Delay 41.0 days stuck in "Ready to Bill"
⏱️
Total Delay 51.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
8.3d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Billing Review
4.1d / 2.0d SLA
Ready to Bill
42.2d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10.22.25 Hshaw - new project, will be billed at once.

🔧 Work Performed
FOOT HI LOW MOTOR REPLACED CPR CABLE REPLACED CAM GUIDE INSTALLED AND ADJUSTED 2 CASTORS REPLACED RAN FUNCTIONAL TEST
🔍 Technician Findings
FOOT HI LOW INOP CPR CABLE INOP CAM GUIDE INOP 2 CASTORS NEEDED
⚠️ Problem Description
Project Repair work - Will need to add Problem Description once onsite
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 9, 7:01 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
⚠️ 7.6 business days
⏱️
▶
3 6x Labor Added Oct 21, 10:27 AM
6x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Yves Dessin
From: Assigned
To: Completed
Duration in Previous: 11d 15h
🏁
Status: Closed by Yves Dessin
From: Completed
To: Closed
Duration in Previous: 1m
💵
Status: Billing Review by Hannah Shaw Oct 22, 9:33 AM
From: Closed
To: Billing Review
Duration in Previous: 23h 2m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Oct 27, 6:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Robert Ingraham
From: Billing Review
To: Assigned
Duration in Previous: 5d 8h
🏁
Status: Closed by Rhonnie Reeves Oct 28, 8:36 AM
From: Assigned
To: Closed
Duration in Previous: 14h 13m
⏳ 2.0 business days
💵
Status: Billing Review by Hannah Shaw Oct 29, 11:03 AM
From: Closed
To: Billing Review
Duration in Previous: 1d 2h
📄
Status: Ready to Bill by Hannah Shaw Oct 29, 11:38 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 34m
🚨 41.0 business days
💵
▶
2 Status: Billing Review Dec 30, 5:37 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
▶
3 Status: Billing Review Dec 31, 2:09 PM
Status: Billing Review → Status: Ready to Bill → Status: Invoice Pending
📄
Status: Ready to Bill by Hannah Shaw
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
🧾
▶
2 Invoice Created Dec 31, 4:10 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 57m

Bottlenecks

Assigned
Duration: 7.1 business days (threshold: 4.0 business hours)
Exceeded by 6.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.6 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 41.0 business days (threshold: 1.0 business days)
Exceeded by 40.0 business days
Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Oct 9, 7:01 PM
Invoice #
SM-250248

Work Details (6)

Name Type Status Qty Amount Date
WL-02978177 Labor Open 0.75 $71.25 Oct 21, 10:27 AM
WL-02978178 Labor Open 3 $285.00 Oct 21, 10:27 AM
WL-02978179 Expenses Open 1 $70.00 Oct 21, 10:27 AM
WL-02978180 Parts Open 1 $0.00 Oct 21, 10:27 AM
WL-02978181 Parts Open 1 $0.00 Oct 21, 10:27 AM
WL-02978182 Parts Open 2 $0.00 Oct 21, 10:27 AM

Details