Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308740 ↗ ServiceMax

GE HEALTHCARE • Repair • PC

📍 Ochsner Medical Center New Orleans — 1514 Jefferson Hwy, Jefferson LA, 70121

Oct 9, 2025 → Oct 20, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (26 biz days early)
Active: 6 biz days
🕐 Clock stopped: Invoiced (Oct 20, 2025)
▶ Clock Running
Status: Created
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Oct 9 → Oct 20, 2025
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Completed
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Closed
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 6 of ? biz days used
Created: Oct 9, 2025 Invoiced: Oct 20, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 9 Created ▶ Running 0 0
Oct 9 → Oct 20 Assigned ▶ Running 6 6
Oct 20 → Oct 20 Completed ▶ Running 0 6
Oct 20 → Oct 20 Closed ▶ Running 0 6
Dispatch 0.0d
Coordinators 7.3d
Billing 47.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
7.3 days
Over SLA
Billing
47.2 days
Over SLA
Created: Oct 9, 2025 Due: Nov 30, 2025 Completed: Oct 20, 2025 (41 days early)
📅
6.1 days Total Age
⏱️
42.0d in Ready to Bill Longest Stage
🔄
8 transitions Status Changes
⚠️
52.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 146 days old
🚨
Primary Delay 42.0 days stuck in "Ready to Bill"
⏱️
Total Delay 52.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
7.3d / 0.5d SLA
Closed
4.0d / 1.0d SLA
Billing Review
5.0d / 2.0d SLA
Ready to Bill
42.0d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10.21.25 Hshaw - new project, will be billed at once

🔧 Work Performed
head & foot hi low motor replaced cpr cable replaced 2 castors replaced ran functional test
🔍 Technician Findings
head hi low and foot hi low inop cpr cable release inop 2 castors needded
⚠️ Problem Description
Project Repair work - Will need to add Problem Description once onsite
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 9, 7:02 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
⚠️ 6.6 business days
⏱️
▶
2 4x Labor Added Oct 20, 11:35 AM
4x Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 10d 16h, 0m
💵
Status: Billing Review by Hannah Shaw Oct 21, 10:32 AM
From: Closed
To: Billing Review
Duration in Previous: 22h 53m
⚠️ 5.0 business days
👷
▶
2 Status: Assigned Oct 27, 6:25 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Robert Ingraham
Technician: Yves Dessin
🏁
Status: Closed by Rhonnie Reeves Oct 28, 8:36 AM
From: Assigned
To: Closed
Duration in Previous: 14h 11m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Oct 29, 11:40 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 3h
🚨 42.0 business days
📨
Status: Invoice Pending by Hannah Shaw Dec 31, 2:13 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 63d 3h
💰
▶
2 Status: Invoiced Dec 31, 4:10 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250248

Bottlenecks

Assigned
Duration: 6.1 business days (threshold: 4.0 business hours)
Exceeded by 5.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.6 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 42.0 business days (threshold: 1.0 business days)
Exceeded by 41.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Oct 9, 7:02 PM
Invoice #
SM-250248

Work Details (4)

Name Type Status Qty Amount Date
WL-02976922 Labor Open 3 $285.00 Oct 20, 11:35 AM
WL-02976923 Parts Open 2 $0.00 Oct 20, 11:35 AM
WL-02976924 Parts Open 2 $0.00 Oct 20, 11:35 AM
WL-02976925 Parts Open 1 $0.00 Oct 20, 11:35 AM

Details