Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308741 ↗ ServiceMax

GE HEALTHCARE • Repair • PC

📍 Ochsner Medical Center New Orleans — 1514 Jefferson Hwy, Jefferson LA, 70121

Oct 9, 2025 → Oct 15, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (29 biz days early)
Active: 3 biz days
🕐 Clock stopped: Invoiced (Oct 15, 2025)
▶ Clock Running
Status: Created
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Oct 9 → Oct 15, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Completed
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Closed
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 3 of ? biz days used
Created: Oct 9, 2025 Invoiced: Oct 15, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 9 Created ▶ Running 0 0
Oct 9 → Oct 15 Assigned ▶ Running 3 3
Oct 15 → Oct 15 Completed ▶ Running 0 3
Oct 15 → Oct 15 Closed ▶ Running 0 3
Dispatch 0.0d
Coordinators 4.3d
Billing 50.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.3 days
Over SLA
Billing
50.3 days
Over SLA
Created: Oct 9, 2025 Due: Nov 30, 2025 Completed: Oct 15, 2025 (46 days early)
📅
3.1 days Total Age
⏱️
42.0d in Ready to Bill Longest Stage
🔄
9 transitions Status Changes
⚠️
52.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 146 days old
🚨
Primary Delay 42.0 days stuck in "Ready to Bill"
⏱️
Total Delay 52.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
4.3d / 0.5d SLA
Closed
4.0d / 1.0d SLA
Billing Review
8.0d / 2.0d SLA
Ready to Bill
42.0d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10.16.25 Hshaw - new project, waiting for jJohnson's final instruction to bill.

🔧 Work Performed
Head Fowler actuator replaced /2 castors replaced Ran functional test Returned bed back to service
🔍 Technician Findings
Head not functional
⚠️ Problem Description
Project Repair work - Will need to add Problem Description once onsite
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 9, 7:02 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
⏳ 3.6 business days
🔩
▶
3 2x Parts Added Oct 15, 10:36 AM
2x Parts Added → 2x Labor Added → Status: Completed
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 2
✔️
Status: Completed by Yves Dessin
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 5d 15h, 0m
⏳ 2.0 business days
💵
Status: Billing Review by Hannah Shaw Oct 16, 11:56 AM
From: Closed
To: Billing Review
Duration in Previous: 1d 1h
⚠️ 8.0 business days
👷
▶
2 Technician Assigned Oct 27, 6:25 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Robert Ingraham
From: Billing Review
To: Assigned
Duration in Previous: 11d 6h
🏁
Status: Closed by Rhonnie Reeves Oct 28, 8:36 AM
From: Assigned
To: Closed
Duration in Previous: 14h 11m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Oct 29, 11:01 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From: Billing Review
To: Ready to Bill
Duration in Previous: 4m
🚨 42.0 business days
📨
Status: Invoice Pending by Hannah Shaw Dec 31, 2:13 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 63d 4h
💰
▶
2 Status: Invoiced Dec 31, 4:10 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250248

Bottlenecks

Assigned
Duration: 3.1 business days (threshold: 4.0 business hours)
Exceeded by 2.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Assigned
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.6 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 42.0 business days (threshold: 1.0 business days)
Exceeded by 41.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Oct 9, 7:02 PM
Invoice #
SM-250248

Work Details (4)

Name Type Status Qty Amount Date
WL-02971235 Parts Open 1 $0.00 Oct 15, 10:36 AM
WL-02971236 Parts Open 2 $0.00 Oct 15, 10:36 AM
WL-02971237 Labor Open 0.5 $47.50 Oct 15, 10:38 AM
WL-02971238 Labor Open 2 $190.00 Oct 15, 10:38 AM

Details