Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (26 biz days early)
🕐 Clock stopped: Invoiced (Oct 20, 2025)
▶ Clock Running
Status: Created
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Oct 9 → Oct 20, 2025
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Completed
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Closed
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 6 of ? biz days used
Created: Oct 9, 2025
Invoiced: Oct 20, 2025
Show SLA Clock Detail (4 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Oct 9 → Oct 9 |
Created |
▶ Running
|
0 |
0 |
| Oct 9 → Oct 20 |
Assigned |
▶ Running
|
6 |
6 |
| Oct 20 → Oct 20 |
Completed |
▶ Running
|
0 |
6 |
| Oct 20 → Oct 20 |
Closed |
▶ Running
|
0 |
6 |
Coordinators
7.3 days
Over SLA
Billing
47.3 days
Over SLA
Created: Oct 9, 2025
Due: Nov 30, 2025
Completed: Oct 20, 2025 (41 days early)
⏱️
41.0d in Ready to Bill
Longest Stage
🔄
9 transitions
Status Changes
⚠️
51.3d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
Powered by OpenAI
Generating AI analysis...
🚨
Primary Delay
41.0 days stuck in "Ready to Bill"
⏱️
Total Delay
51.3 business days over SLA thresholds
SLA vs Actual Time by Status
Billing Review
5.0d
/ 2.0d SLA
Ready to Bill
42.1d
/ 1.0d SLA
Invoice Pending
0.2d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
12.30.25 hshaw - per Jjohnson, part was supplied by customer.
10.21.25 Hshaw - new project, will be billed at once
🔧
Work Performed
replaced head fowler actuator
cam guide limit switch replaced and adjusted
3 castors replaced
ran functional test
🔍
Technician Findings
head fowler actuator inop
cam guide limit switch inop
3 castors needed
⚠️
Problem Description
Project Repair work - Will need to add Problem Description once onsite
📄
Description
Bed, Electric
Timeline
📋
👷
From:
Entered
To:
Assigned
Duration in Previous:
0m
⏱️
✔️
From:
Assigned, Completed
To:
Completed, Closed
Duration in Previous:
10d 17h, 0m
💵
From:
Closed
To:
Billing Review
Duration in Previous:
21h 34m
🏁
From:
Assigned
To:
Closed
Duration in Previous:
14h 9m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
1d 3h
💵
From:
Ready to Bill, Billing Review
To:
Billing Review, Ready to Bill
Duration in Previous:
62d 6h, 0m
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
20h 11m
💰
🧾
Invoice Number:
SM-250248
Bottlenecks
Assigned
Duration: 6.1 business days (threshold: 4.0 business hours)
Exceeded by 5.6 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.0 business hours
Billing Review
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 41.0 business days (threshold: 1.0 business days)
Exceeded by 40.0 business days
Ready to Bill
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours
Work Details (4)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-02977005 |
Labor |
Open |
3 |
$285.00 |
Oct 20, 12:53 PM |
| WL-02977006 |
Labor |
Open |
0.75 |
$71.25 |
Oct 20, 12:53 PM |
| WL-02977007 |
Parts |
Open |
3 |
$0.00 |
Oct 20, 12:53 PM |
| WL-02977008 |
Parts |
Open |
1 |
$0.00 |
Oct 20, 12:53 PM |