Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (8 biz days late)
Active: 23 biz days
🕐 Clock stopped: Completed (Nov 14, 2025)
▶ Clock Running
Status: Created
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
23d
▶ Clock Running
Status: Assigned
Oct 10 → Nov 14, 2025
23 business days (counted)
Running total: 23 of ? biz days used
Created: Oct 10, 2025Completed: Nov 14, 2025
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 10 → Oct 10
Created
▶ Running
0
0
Oct 10 → Nov 14
Assigned
▶ Running
23
23
Dispatch0.0d
Coordinators24.0d
Field Work0.0d
Billing2.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
24.0 days
Over SLA
Field Work
0.0 days
Billing
2.0 days
Over SLA
Created: Oct 10, 2025
Due: Nov 10, 2025
Completed: Nov 14, 2025 (3 days late)
📅
24.0 daysTotal Age
⏱️
24.0d in AssignedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
24.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 145 days old
🚨
Primary Delay24.0 days stuck in "Assigned"
⏱️
Total Delay24.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
24.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.3d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Perform Bench PM: Evaluated, unit failed calibration, gain too high.
11/11/2025 Started tear down unit, clean valve block, replace all O-ring, plunger seal, internal calibrated leak, internal leak valve. clean spec-tube body, ion chamber, ion support pole, replace new filament, metal gasket, retorque spec-tube header. started unit, perform
fine test procedure, record parameter, chart record MDL/Helium Stability. Unit leak check ok
shut off unit, pack it up, ship unit back to customer.
🔍Technician Findings
Gain too high
⚠️Problem Description
Note
24.09.2025 10:30:31 WIGEORGE
wants box
info in attachments
____________________
Note
24.09.2025 10:28:46 WIGEORGE
changed to bench pm
____________________
Parts Prediction
26.08.2025 10:32:57 WIGEORGE
670029096
VSFLDHIS
VSFLDCL
VSFLDOV
G8603-60002
____________________
Note
26.08.2025 10:29:32 WF-BATCH
Agent: WIGEORGE Timestamp: 2025-08-26 10:29:22
sales Jim Primm james.primm@agilent.com mobile: 516-375-4864
Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004236
field pm; gain too high
📄Description
VS MD30 Mobile Leak Detector
📞Call Description
VPD Bench PM Trade
Timeline
📋
▶
3
Work Order Created Oct 10, 8:57 AM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:1m
👷
Technician Assigned by Kim Pearson
Technician:Minh Huynh
🚨23.0 business days
🔩
4x Parts Added Nov 13, 12:42 PM
Type:Parts
Status:Open
Qty:1
⏱️
▶
2
Labor Added Nov 14, 7:35 AM
Labor Added → Status: Completed
✔️
Status: Completed by Minh Huynh
From:Assigned
To:Completed
Duration in Previous:34d 23h
🏁
Status: Closed by Minh HuynhNov 14, 7:42 AM
From:Completed
To:Closed
Duration in Previous:6m
📄
Status: Ready to Bill by Hannah ShawNov 14, 10:10 AM
From:Closed
To:Ready to Bill
Duration in Previous:2h 27m
⏳2.0 business days
📨
▶
2
Status: Invoice Pending Nov 17, 1:10 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳2.0 business days
🧾
Invoice Created Nov 18, 7:07 PM
Invoice Number:SM-246783
Bottlenecks
Assigned
Duration: 24.0 business days (threshold: 4.0 business hours)
Exceeded by 23.5 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)