5 business days from creation · Target: Oct 20, 2025
✗ SLA Missed (12 biz days late)
Active: 17 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 5, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
17d
▶ Clock Running
Status: Assigned
Oct 10 → Nov 5, 2025
17 business days (counted)
Running total: 17 of 5 biz days used
Created: Oct 10, 2025Completed: Nov 5, 2025
Business Days Used17 / 5
05d budget+12d over
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 10 → Oct 10
Created
▶ Running
0
0 / 5
Oct 10 → Oct 10
Ready for Scheduling
▶ Running
0
0 / 5
Oct 10 → Nov 5
Assigned
▶ Running
17
17 / 5
Dispatch0.0d
Coordinators18.3d
Billing1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
18.3 days
Over SLA
Billing
1.0 days
Created: Oct 10, 2025
Due: Oct 17, 2025
Completed: Nov 5, 2025 (18 days late)
📅
18.0 daysTotal Age
⏱️
17.5d in AssignedLongest Stage
🔄
5 transitionsStatus Changes
⚠️
19.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🚩
3 visitsOn-Site Trips
📋
CoordinatorScheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1Oct 10, 2025
Visit 2Oct 14, 2025
Visit 3Nov 5, 2025
AI Analysis
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Completed with significant delays
Invoiced • 145 days old
🚨
Primary Delay17.5 days stuck in "Assigned"
⏱️
Total Delay19.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.8d / 1.0d SLA
Assigned
17.5d / 0.5d SLA
Closed
3.1d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/10/25 - Tgifford; awaiting parts addition and order
10/14/25 - TGifford; training with J.Duff
🔧Work Performed
Removed Clutch spring assembly. Repair unable to be completed due expiration of contract. Time added for diagnostics. Work order closed due to expiration of contract.
🔍Technician Findings
The bed is making loud screeching noise due to a worn clutch spring assembly ; Bed has difficulty raising from a lowered height. Replacement recommended.
⚠️Problem Description
Requested by Torre Gifford: Loud noises when adjusting bed height.
📄Description
LD304 MATERNITY BED
Timeline
📋
▶
2
Work Order Created Oct 10, 9:54 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏱️
3x Labor Added Oct 10, 11:15 AM
Type:Labor, Travel
Status:Open
Qty:1.3333333333333, 1.4166666666667
👷
▶
2
Technician Assigned Oct 10, 4:15 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling
To:Assigned
Duration in Previous:6h 21m
⏳2.0 business days
⏱️
Labor Added Oct 14, 6:42 PM
Type:Labor
Status:Open
Qty:2
🚨16.7 business days
⏱️
▶
2
Labor Added Nov 5, 5:58 PM
Labor Added → Status: Completed
✔️
Status: Completed by Torre Gifford
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:26d 2h, 0m
⏳3.8 business days
📄
Status: Ready to Bill by Hannah ShawNov 11, 5:32 PM
From:Closed
To:Ready to Bill
Duration in Previous:5d 23h
📨
Status: Invoice Pending by Hannah ShawNov 12, 10:03 AM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:16h 30m, 1m
⏳2.0 business days
🧾
Invoice Created Nov 13, 10:50 AM
Invoice Number:SM-246270
Bottlenecks
Assigned
Duration: 17.5 business days (threshold: 4.0 business hours)
Exceeded by 17.0 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)