Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308934 ↗ ServiceMax

THOR • Depot • PC

📍 THOR Photomedicine — THOR Photomedicine Inc 8375 Jumpers Hole Road Suite 110, Millersville MD, 21108

Oct 13, 2025 → Oct 13, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 13, 2025
✓ SLA Met
Active: 0 biz days
🕐 Clock stopped: Completed (Oct 13, 2025)
▶ Clock Running
Status: Created
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Oct 13, 2025 Completed: Oct 13, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 13 → Oct 13 Created ▶ Running 0 0
Oct 13 → Oct 13 Assigned ▶ Running 0 0
Billing 1.0d
✓ SLA Met
Billing
1.0 days
Created: Oct 13, 2025 Due: Oct 13, 2025 Completed: Oct 13, 2025 (on time)
📅
0.0 days Total Age
⏱️
1.0d in Ready to Bill Longest Stage
🔄
4 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Oct 6, 2025
Visit 2 Oct 7, 2025

AI Analysis

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Completed on schedule
Invoiced • 142 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Repair - Replaced switch to get unit to function. $119.00     1.00  hr
PM - Surveyed unit and probes    $420.00   4.00 hrs
Repair - Uninstalled switches and replaced overlay, reinstalled switches.     $416.50  3.50 hrs
PM -     Re-test unit after switch re-installation.  $367.50    3.50 hrs    
🔧 Work Performed
Repair - Replaced switch to get unit to function. Surveyed unit and probes Uninstalled switches and replaced overlay, reinstalled switches. Re-test unit after switch re-installation.
🔍 Technician Findings
Bad keyswitch, damaged overlay, yearly service needed.
⚠️ Problem Description
Unit will not start, Annual service, Damaged overlay

Timeline

📋
▶
4 Work Order Created Oct 13, 7:02 AM
Work Order Created → Expenses Added → Technician Assigned → Status: Assigned
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
👷
Technician Assigned by MICHAEL MCNAMARA
Technician: Mike McNamara
👷
Status: Assigned by MICHAEL MCNAMARA
From: Entered
To: Assigned
Duration in Previous: 2m
⏱️
4x Labor Added Oct 13, 7:21 AM
Type: Labor
Status: Open
Qty: 1, 4, 3.5
✔️
Status: Completed by MICHAEL MCNAMARA Oct 13, 7:47 AM
From: Assigned, Completed, Closed
To: Completed, Closed, Ready to Bill
Duration in Previous: 42m, 0m
⏳ 1.0 business days
📨
▶
2 Status: Invoice Pending Oct 14, 1:37 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 3.8 business days
🧾
Invoice Created Oct 17, 6:16 AM
Invoice Number: SM-243529

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot
Branch
ERLA - PROD
Technician
Mike McNamara
Scheduled
N/A
Created
Oct 13, 7:02 AM
Invoice #
SM-243529

Work Details (5)

Name Type Status Qty Amount Date
WL-02968218 Expenses Open 1 $0.00 Oct 13, 7:02 AM
WL-02968247 Labor Open 1 $119.00 Oct 13, 7:21 AM
WL-02968248 Labor Open 4 $420.00 Oct 13, 7:21 AM
WL-02968249 Labor Open 3.5 $416.50 Oct 13, 7:21 AM
WL-02968250 Labor Open 3.5 $367.50 Oct 13, 7:21 AM

Details