Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308937 ↗ ServiceMax

THOR • Depot • PC

📍 THOR Photomedicine — THOR Photomedicine Inc 8375 Jumpers Hole Road Suite 110, Millersville MD, 21108

Oct 13, 2025 → Oct 13, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 17, 2025
✓ SLA Met (4 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Oct 13, 2025)
0d
▶ Clock Running
Status: Created
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Oct 13, 2025 Completed: Oct 13, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 13 → Oct 13 Created ▶ Running 0 0
Oct 13 → Oct 13 Assigned ▶ Running 0 0
Billing 2.8d
✓ SLA Met
Billing
2.8 days
Created: Oct 13, 2025 Due: Oct 17, 2025 Completed: Oct 13, 2025 (4 days early)
📅
0.0 days Total Age
⏱️
1.8d in Invoice Pending Longest Stage
🔄
5 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed on schedule
Invoiced • 142 days old
🚨
Primary Delay 1.8 days stuck in "Invoice Pending"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
1.8d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Repair keyswitch to get unit to function       $119.00    1.00 hr.
Survey unit. No additional work needed.      $367.50    3.50 hr    
   
🔧 Work Performed
Repair keyswitch to get unit to function        Survey unit. No additional work needed.        
🔍 Technician Findings
Bad Key switch.
⚠️ Problem Description
Unit wont start

Timeline

📋
▶
4 Work Order Created Oct 13, 8:21 AM
Work Order Created → Expenses Added → Status: Assigned → Technician Assigned
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
👷
Status: Assigned by MICHAEL MCNAMARA
From: Entered
To: Assigned
Duration in Previous: 1m
👷
Technician Assigned by MICHAEL MCNAMARA
Technician: Mike McNamara
⏱️
▶
2 2x Labor Added Oct 13, 8:30 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL MCNAMARA
From: Assigned
To: Completed
Duration in Previous: 11m
🏁
Status: Closed by MICHAEL MCNAMARA Oct 13, 9:20 AM
From: Completed, Closed
To: Closed, Ready to Bill
Duration in Previous: 45m, 0m
⏳ 1.0 business days
📨
Status: Invoice Pending by Hannah Shaw Oct 14, 1:37 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 4h
⏳ 2.0 business days
💰
Status: Invoiced by Hannah Shaw Oct 15, 1:45 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 0h
⏳ 2.8 business days
🧾
Invoice Created Oct 17, 6:16 AM
Invoice Number: SM-243530

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot
Branch
ERLA - PROD
Technician
Mike McNamara
Scheduled
N/A
Created
Oct 13, 8:21 AM
Invoice #
SM-243530

Work Details (3)

Name Type Status Qty Amount Date
WL-02968319 Expenses Open 1 $0.00 Oct 13, 8:21 AM
WL-02968325 Labor Open 1 $119.00 Oct 13, 8:30 AM
WL-02968326 Labor Open 3.5 $367.50 Oct 13, 8:30 AM

Details