Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308957 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Exton — 436 Creamery Way, Exton PA, 19341

Oct 13, 2025 → Nov 19, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (27 biz days early)
Active: 26 biz days
🕐 Clock stopped: Completed (Nov 19, 2025)
▶ Clock Running
Status: Created
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
23d
▶ Clock Running
Status: Scheduled
Oct 13 → Nov 14, 2025
23 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Entered
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 23 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Nov 14 → Nov 19, 2025
3 business days (counted)
Running total: 26 of ? biz days used
Created: Oct 13, 2025 Completed: Nov 19, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Oct 13 → Oct 13 Created ▶ Running 0 0
Oct 13 → Oct 13 Assigned ▶ Running 0 0
Oct 13 → Nov 14 Scheduled ▶ Running 23 23
Nov 14 → Nov 14 Entered ▶ Running 0 23
Nov 14 → Nov 14 Ready for Scheduling ▶ Running 0 23
Nov 14 → Nov 19 Scheduled ▶ Running 3 26
Coordinators 26.9d
Billing 1.3d
✓ SLA Met
Coordinators
26.9 days
Over SLA
Billing
1.3 days
Over SLA
Created: Oct 13, 2025 Due: Dec 31, 2025 Completed: Nov 19, 2025 (42 days early)
📅
26.0 days Total Age
⏱️
23.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
23.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 142 days old
🚨
Primary Delay 23.0 days stuck in "Scheduled"
⏱️
Total Delay 23.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
26.9d / 2.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
1.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/14/2025 RFosbury reassign for Rick C

10/13/2025 Cever created and dispatched for Fady for some SN.

🔧 Work Performed
FCO86600072
🔍 Technician Findings
good working conditions
⚠️ Problem Description
V60 / V60 PLUS Ventilator – High Flow Therapy (HFT) Market Removal - US Only
📄 Description
V60 Ventilator
📞 Call Description
FCO86600072

Timeline

📋
Work Order Created Oct 13, 9:11 AM
Work Order: WO-01308957
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Oct 13, 9:40 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 28m, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-13T12:00:00.000+0000
⏳ 2.9 business days
📅
Dispatch Scheduled by Fady Messak Oct 16, 6:56 AM
Scheduled For: 2025-10-27T12:00:00.000+0000
🚨 12.5 business days
📅
Dispatch Scheduled by Fady Messak Nov 3, 3:05 AM
Scheduled For: 2025-11-28T13:00:00.000+0000
⚠️ 9.0 business days
🆕
▶
4 Status: Entered Nov 14, 11:51 AM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: a0h5A00000GzK9zQAF, Rick Charles
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-11-18T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Rich Fosbury Nov 14, 12:21 PM
Scheduled For: 2025-11-14T13:00:00.000+0000
⏳ 4.0 business days
⏱️
▶
2 2x Labor Added Nov 19, 5:00 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Rick Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 5h, 0m
⏱️
▶
2 Labor Added Nov 20, 8:39 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 41m
📄
Status: Ready to Bill by Timothy Amburgey Nov 20, 4:41 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 58m
💰
Status: Invoiced by Josh Longway Nov 21, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 19m
⏳ 2.0 business days
🧾
Invoice Created Nov 24, 12:37 PM
Invoice Number: SM-247217

Bottlenecks

Scheduled
Duration: 23.0 business days (threshold: 2.0 business days)
Exceeded by 21.0 business days
Scheduled
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Rick Charles
Scheduled
Nov 14, 8:00 AM
Created
Oct 13, 9:11 AM
Invoice #
SM-247217

Work Details (3)

Name Type Status Qty Amount Date
WL-03013517 Labor Open 0.25 $155.00 Nov 19, 5:00 PM
WL-03013518 Labor Open 0.25 $95.00 Nov 19, 5:00 PM
WL-03014275 Labor Open 0.016666666666667 $38.00 Nov 20, 8:39 AM

Details